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About the Role
Our Patient Engagement Specialists are the first point of contact for thousands of Austin families, and your work directly shapes their care experience. For 35+ years, our independent, physician-owned practice has delivered relationship-driven care across five locations. Our team believes healthcare can be better more personal, more accessible, and more compassionate.
Responsibilities
- Answer up to 75 inbound patient calls daily with professionalism, empathy, and accuracy
- Schedule appointments, transfer calls, and create detailed messages for clinical teams
- Research patient inquiries including medical record status and general questions
- Triage patient concerns to determine urgency and next steps
- Manage provider schedules, including reschedules and cancellations
- Process website appointment requests and custom forms
- Assist patients with portal/website/EMR troubleshooting
- Support staff with website or portal questions
- Work in a large, high-volume office with 25 providers
Requirements
- 1 year of customer service experience (healthcare strongly preferred)
- Strong multitasking ability in a fast-paced, high-call-volume environment
- Excellent verbal and written communication
- Dependability and punctuality
- Ability to type 40–50 WPM
- A genuine desire to help patients
- Healthcare call center or medical office experience
- Experience with EMR systems
- At least 1 year of healthcare experience
Location
- Austin, TX
Work Type
- Onsite
Salary/Compensations
- $18–$19 per hour
Benefits
- Health, Dental, and Supplemental Benefits
- 401(k) with Employer Match
- Paid Time Off
- Employee Discounts
About the Company
- For 35+ years, our independent, physician-owned practice has delivered relationship-driven care across five locations.
- Our team believes healthcare can be better more personal, more accessible, and more compassionate.