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About the Role

Aurora is seeking a full-time Membership Director to manage member relations from initial contact through renewal. This role involves designing and owning a high-performance business development and account management function, reporting directly to the CEO. It offers the potential for rapid growth into senior leadership and a central role in building a high-impact business development function and an unparalleled network.

Responsibilities

Own Aurora’s member business development funnel
Actively source and convert new members through your network
Translate high-signal engagement with Aurora into conversions and renewals
Represent Aurora directly with members
Engage with prospects and members personally during their first interactions
Support their conversion journey
Identify opportunities to improve the funnel
Ensure each conversion experience reflects Aurora’s standards
Develop and manage channel partnerships
Build and maintain relationships with aligned partners, communities, and networks
Create high-signal events and collaborations
Design and execute proprietary events and cultural collaborations
Build the long-term playbook and team
Create the playbook for a world-class member relations function
Hire, train, and lead a high-performance onboarding, conversion, and retention team

Requirements

Ideally have a deep familiarity with and existing relationships within elite networks, founder communities, athlete and creative circles, family offices, or similar high-signal ecosystems
Well connected in at least one of New York, Miami, or Los Angeles
Excel at identifying, building, and nurturing relationships in high-performance networks
Turn introductions or chance encounters into meaningful, trusting, long-term relationships
Manage multiple partnerships, events, and communication streams without losing attention to detail
Prioritize the highest-leverage opportunities
Use metrics such as lead volume, engagement patterns, conversion rates, and member behaviors to identify areas of improvement and continuously improve performance
Operate autonomously, identify what needs to happen, and drive outcomes without waiting for direction
Bring solutions, iterate quickly, and communicate confidently under scrutiny

Skills

Business development
Account management
Partnerships
Community events
Activations
Member relations
Relationship building
Persuasion
Operations
Data analysis

Location

New York, USA

Work Type

Full-time
Onsite (with flexible remote days)

Experience Level

Early team
Founding team

Salary/Compensations

$120,000 base + $120k bonus with uncapped upside
On Target First-Year Earnings: $240,000
Example stretch case: $360,000

Benefits

Meaningful equity
International and intra-US relocation packages available
Founding stock options package
Access to exclusive Aurora events and services
Whoop or Oura Ring on us
$2,000 annual education budget
Whatever tech you need to do your best work
Generous parental leave
Comprehensive health benefits, with 90% coverage including dental and vision

About the Company

Aurora is the AI-native Lifestyle Operating System for the world's highest performers.
A proactive, conversational lifestyle management product relied on by the world's top founders, athletes, and creatives to advise, execute, and manage their travel, dining, wellness, experiences, and gifting globally.
Over half our members use every single day, 95% every week, and in our first 6 months, member spend & engagement is outperforming industry benchmarks by 5×.
Aurora is backed and chaired by Alex Macdonald, the most successful founder in this category, and has raised $9M from experienced operators and tier-1 investors.
We are now expanding the founding engineering team as we scale the product and the member base.
Aurora is built in person from our offices in London, New York, and Los Angeles.
The engineering team works from our London office in Belgravia, with flexible remote days.
We’re a deeply committed team of tier-1 backed and exited operators united by our five core principles: We seek truth, We are high-leverage, We are owners, We believe impossible is an attitude.
Design a daily-use product placed directly in the hands of the world’s most ambitious individuals and organizations - empowering them to compound their time, relationships, and global impact.
Work hands-on with a next-generation AI system redefining lifestyle management at the highest level, spanning context, recommendation, orchestration, and execution.
Design an ultra-lightweight, ultra-high-leverage product experience that consistently wins the engagement, trust, and spend of the most powerful consumer cohort in history.
Play a foundational role in building the future of high-performance lifestyle management - a $100bn opportunity at the intersection of technology, luxury, and longevity.
Aurora was founded in 2024 by Jonah Lowenstein, Aurelius Zwick, and Dmitry Ogurtsov.
Aurora is chaired by Alex Macdonald, founder of the world’s most successful concierge - exited to Capital One for $300m.
To date, we’ve raised $9M from Tier-1 VCs and operators, including the founder of Cleo, Quadpay, early investors in Supercell and Deliveroo, the President of VistaJet, and tier-1 athletes including Kevin Love and Kyle Kuzma.