Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
We’re looking for a Customer Support Specialist to join our growing Customer Support team! In this role, you will play a key part in assisting our clients with setup questions, payroll, account setup questions and you will be responsible for helping our clients via calls, emails and chat. This position is for an existing role which we are actively hiring for.
Responsibilities
- Manage approximately 400 tickets monthly, efficiently addressing inbound and outbound inquiries across phone, email, and chat, ensuring availability for client assistance for up to 7.5 hours during operating hours.
- Address inquiries confidently, offering insightful advice, and proactively tackle customer challenges pertaining to all of Push’s products and partner services.
- Collaborate effectively with internal stakeholders, including Sales, Customer Success Managers (CSMs), Account Management, Onboarding, Developers, and the Payments team, to troubleshoot technical product issues.
- Coordinate with relevant teams to ensure swift resolution of technical issues, fostering seamless communication and alignment across departments.
- Contribute to and update knowledge bases, ensuring the quality of resources for customer self-service needs.
- Consistently achieve departmental productivity, efficiency, and quality benchmarks.
- Spearhead initiatives aimed at elevating the overall Customer Experience.
- Demonstrate dedication to customer success, actively empowering customers throughout their journey with Push by providing exceptional support and guidance.
- Maintain a receptive attitude towards feedback, utilizing it for personal and professional development.
Requirements
- 1+ years of experience in a customer service/support role, preferably in a SaaS environment.
- Strong communication and interpersonal skills.
- Excellent organizational skills.
- Active listening skills capable of understanding customer needs and deploying appropriate strategies.
- Strong verbal communication skills; able to express yourself in a clear, concise, and empathetic manner.
- Ability to multitask and prioritize in a fast-paced environment.
- Ability to maintain a calm and composed demeanor during high-pressure situations, leveraging effective stress management techniques.
- Ability to exude diplomacy, tact, and poise under pressure when working through customer issues.
- A genuine passion for customer support and its role in a customer-centric team.
- Openness to ask for help when needed.
- Comfortable working with software and adopting new technologies.
- Experience with Zendesk or a similar ticketing system is a bonus.
- A resourceful and growth mindset.
Skills
- Customer Service
- Customer Support
- SaaS
- Communication
- Interpersonal Skills
- Organizational Skills
- Active Listening
- Verbal Communication
- Multitasking
- Prioritization
- Stress Management
- Diplomacy
- Tact
- Poise
- Problem-Solving
- Software Proficiency
- Adaptability
- Zendesk (Bonus)
- Growth Mindset
Location
- Guadalajara, Mexico
Work Type
- Full-time
- Non-remote
Experience Level
- 1+ years of experience
Salary/Compensations
- $20,000 - $24,000 MXN per month
About the Company
- Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling.
- Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion.
- Our customer base includes some of the biggest brands, such as Earls Restaurant, Cactus Club, Crumbl Cookies and more.
- We're a group of competitive, dedicated people who place a high priority on competence and efficiency, but an even higher stock in engaged and passionate team members who contribute to our culture and make an impact.
- As part of our rapidly growing team you will play an important and unique role in working towards our mission to help 1 million people do what they love.
Equal Opportunity
- We celebrate diversity and promote equal opportunity.
- We appreciate what makes each of our team members different and encourage you to apply, no matter who you are or how you identify.
- Push Operations welcomes and encourages applications from people with disabilities.
- Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process.