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About the Role
This is a training opportunity to hone the skills necessary to run your own site. You will learn to represent Capstone with our Partners, manage day-to-day activities with associates, while ensuring safety and productivity are the focus. At this stage, you may be asked to run portions of the business or an entire shift. The Site Supervisor will train new hires and provide a team-centric environment.
Responsibilities
- Negotiate rates with common carrier representatives
- Run site with safety and efficiency as priorities
- Write and balance daily bank deposits
- Create daily work logs and transmit them to corporate
- Audit daily labor and billing reports
- Ensure customer needs are met
- Document and resolve customer service or associate issues
- Ensure all associates follow Capstone policies and work rules, including safety rules
- Hold weekly safety meetings and ensure associate participation
- Assist in managing Site and Departmental budget
- Schedule associate shifts based on customer requirements
- Interview, hire, and train new associates
- Supervise timely and accurate data entry for all services performed
- Complete daily closeout, including cash balancing, data upload, and payroll record administration
Requirements
- 2 years of supervisory/leadership experience in an industrial setting
- Proven experience in providing high levels of customer service to internal and external customers
- Ability to train, coach, and mentor warehouse associates
- Excellent interpersonal and communication skills (written and verbal)
- Strong organization and prioritizing skills
- Ability to simultaneously perform multiple tasks
- Ability to solve problems and make effective decisions in a fast-paced environment
- Ability to manage budgets, read and interpret P&L statements, and prepare related management reports
- Intermediate PC skills with knowledge of Excel, Word, Outlook, and PowerPoint
- Ability to stand for a long period of time
- Ability to safely operate material handling equipment as needed
- Ability to work in a warehouse environment on concrete flooring and in varying temperatures
- Ability to lift up to 75 lbs
- Warehousing, Logistics, Supply Chain or Third-Party experience preferred
- Excellent interpersonal communication, leadership, and customer service skills
- The ability to make decisions, problem solve, prioritize assignments, and direct the workforce in an ever-changing, warehouse environment
- Proven track record in supervision of warehouse employees including Hiring, Training, and Termination
- Experience with managing budgets and ability to create & maintain various management reports
- Intermediate computer experience, ideally with Microsoft products
- Excellent aptitude in estimating rates and adding and subtracting mentally while constantly multi-tasking
Skills
- Customer service
- Interpersonal skills
- Communication skills
- Organization skills
- Prioritizing skills
- Problem-solving
- Decision-making
- Budget management
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
Location
- Buffalo, NY
Work Type
- Full-time
Experience Level
- 2-5 years of increasing management responsibility
- 2 years of supervisory / leadership experience
Education Level
- BS/BA Degree or Associate Degree with Equivalent Experience is a plus but not required
Salary/Compensations
- $55,000+/year
Benefits
- Competitive salary
- Bonus potential
- Benefit package after 30 days
- Quarterly incentive based on operational performance
- Paid Training
- Safety Incentives
About the Company
- Capstone is a North American supply chain solutions partner with more than 650 operating locations, 19,000 associates, and 60,000 carriers.
- We have capabilities in freight management, warehouse, and distribution center support, last-mile delivery, supply chain analytics, optimization, and more.
- Our integrated, end-to-end logistics solutions uniquely position us to help partners reduce warehousing and transportation costs.
- Our team fully embraces a high-performance culture, that inspires us to build strong relationships, challenge the status quo, work hard to deliver results, and pay it forward in our communities.