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About the Role

This role supports the corporate Loss Prevention team, partnering with the Field Operations Manager to ensure a safe and secure environment across all Williams-Sonoma, Inc. brands and locations. The Associate Field Operations Manager assists in coordinating security programs, systems, projects, risk assessments, and operational processes.

Responsibilities

• Support the Field Operations Manager in providing guidance and assistance to management teams on security and safety programs, procedures, technology, and site-specific needs.
• Assist with security-system projects, including specifications, equipment selection, procurement coordination, installation follow-up, maintenance, and asset lifecycle tracking for alarm, access control, CCTV, fire, and related systems.
• Support budget administration by tracking expenditures, invoices, forecasts, capital projects, and operating expenses; prepare information and reporting for review by the Field Operations Manager.
• Maintain and utilize databases and reporting tools to track work orders, projects, equipment, vendor activity, and compliance with established policies and standards.
• Assist with threat, vulnerability, and security/risk assessments for stores and other company locations; document findings, track corrective actions, and escalate significant risks to the Field Operations Manager.
• Coordinate multiple projects and workstreams, helping establish timelines, organize requirements, track milestones, communicate status, and follow up with internal stakeholders and vendors.
• Monitor key security programs and performance indicators, identify trends or gaps, and provide analysis and recommendations to the Field Operations Manager.
• Support reviews of existing policies, procedures, and operational processes; help document and implement approved improvements with stakeholders.
• Support vendor relationships by coordinating service activity, tracking performance and KPIs, validating deliverables, and assisting with vendor reviews.
• Partner with IT to coordinate security-system requirements and help maintain systems in accordance with applicable security rules and compliance standards.
• Partner with the Security Operations Center (SOC) and field teams to support the safety and security of sites within the assigned area of responsibility.
• Provide timely documentation, reporting, and follow-up on incidents, projects, system issues, and operational priorities.
• Support critical situations and after-hours response as needed, working under established escalation protocols and in coordination with the Field Operations Manager and other appropriate leaders.

Requirements

• A Bachelor's degree or equivalent combination of education and relevant work experience.
• 5+ years of experience in physical security, loss prevention, security systems, field operations, project coordination, industrial engineering, or a related discipline.
• Experience supporting budgets, invoices, vendor accounts, projects, or financial tracking.
• Strong analytical, critical-thinking, time-management, and organizational skills, with the ability to manage multiple priorities and follow through on commitments.
• Strong verbal and written communication skills, including the ability to prepare reports, procedures, project updates, and business communications.
• Strong interpersonal and collaboration skills with the ability to work effectively with field teams, project teams, vendors, and multiple levels of management.
• Proficiency with databases, spreadsheets, and business productivity tools; experience with Excel, Access or equivalent tools is beneficial.
• The ability to interpret operational information, identify trends and risks, and escalate issues appropriately.
• A willingness to learn the business landscape, security environment, and relevant marketplace trends that may affect field operations.

Skills

• Working knowledge of security systems such as alarm, access control, CCTV, fire/life-safety, or other site systems is preferred but not required.
• Experience supporting a multi-site retail, corporate, or supply chain security environment.
• Experience coordinating security-system installations, service, or maintenance with multiple suppliers and vendors.
• Relevant ESA or manufacturer certifications related to alarm, access control, CCTV, fire, or security systems.
• Experience with project management, vendor performance measurement, work-order systems, or capital-project tracking.
• Progress toward or possession of a relevant professional security certification, such as Physical Security Professional (PSP) or Certified Protection Professional (CPP).

Location

• domestically and internationally

Work Type

• full-time

Experience Level

• 5+ years of experience

Education Level

• Bachelor's degree or equivalent combination of education and relevant work experience

Benefits

• A generous discount on all WSI brands
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays, and time off to volunteer
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Tax-free commuter benefits
• A wellness program that supports your physical, financial and emotional health
• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities
• Resources for self-development
• Advisor (Mentor) program
• Career development workshops, learning programs, and speaker series

About the Company

• Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

Equal Opportunity

• Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.