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About the Role

The Client & Family Care Coordinator ensures Spark team members and clients have the resources needed for daily progress. This role requires excellent interpersonal skills, multitasking ability in a busy setting, and dedication to the company's purpose.

Responsibilities

• Answer incoming calls and greet families/guests.
• Manage team member inquiries between centers.
• Coordinate with families and team for day-of needs.
• Maintain supplies at AR according to purchasing guidelines.
• Arrange day-of and pre-planned coverage for sessions.
• Oversee and complete current client coordination assignments for AR.
• Discuss services with new, inquiring families and schedule consults/tours.
• Complete pre-tour and post-tour follow-ups.
• Maintain and document Pre-Planned Absences for Enfield and AR.
• Ensure pending authorizations and schedules are loaded into Rethink.
• Coordinate the signing and sending of client birthday cards.
• Prepare and send school notes.
• Provide support to the Client Coordination Lead.
• Assist with project support, including data entry, record updates, and document requests.

Requirements

• Experience in a pediatric or ABA setting preferred.
• Detail-oriented and comfortable taking initiative on projects.
• Experience onboarding new families/clients preferred.
• Enjoys building and fostering relationships with families and community members.
• Excellent communication and interpersonal skills.
• Enjoys problem-solving and thrives in a solution-oriented, collaborative environment.
• Minimum of 1 year of experience with insurance verification, billing, and basic knowledge of therapy coding.
• Experience with scheduling and onboarding new clients.

Skills

• Interpersonal skills
• Multitasking
• Communication skills
• Problem-solving
• Scheduling
• Insurance verification
• Billing
• Therapy coding

Location

• In-person

Work Type

• Full-time
• Monday- Friday, 9am-6pm

Experience Level

• 1+ year of experience with insurance verification, billing, and basic knowledge of therapy coding
• Experience with scheduling
• Experience onboarding new clients

Salary/Compensations

• Competitive pay

Benefits

• Simple IRA with 3% matching
• Continued training, supervision, and support
• Upward mobility and growth opportunities
• Opportunities to get involved with the community
• Team committed to utilizing the latest research, new techniques, and ideas
• Community that celebrates success and supports one another
• Generous benefits package including health/dental/vision
• Up to 4+ weeks of vacation, holiday, and sick time
• Retirement benefits for all eligible part-time and full-time team members
• Guaranteed 1 hour Lunch break

About the Company

• Spark Learning is a locally owned family business with a tight-knit team.
• Since 2012, their play-based approach to intervention has stayed true to their values.

Equal Opportunity

• Spark Learning provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.