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About the Role

GM is seeking an Incident Response Specialist and Senior Incident Response Specialist to be responsible for the safety, continuity, and compliance of GM’s autonomous vehicle (AV) testing fleet. This mission-critical, on-call role involves leading real-time incident response, triaging on-road events, and managing end-to-end case resolution, blending operational leadership, technical troubleshooting, and cross-functional coordination.

Responsibilities

Serve as Incident Commander for high-severity and potential fleet-impacting events, driving fast, effective, and clear resolution.
Coordinate incident response activities through escalation, responder mobilization, investigation, and resolution.
Review collisions, safety-critical events, and other operational anomalies across the AV fleet.
Determine incident severity, ensure accurate documentation, and escalate to the appropriate engineering or operational teams.
Partner closely with software, hardware, safety, and systems engineering teams to identify root causes and troubleshoot complex issues.
Align Engineering, Operations, Safety, Legal, Communications, and Executive stakeholders during dynamic incidents.
Provide clear, consistent updates and ensure all actions are documented and understood.
Enhance tools, workflows, and playbooks to strengthen speed, quality, and communication across all response activities.
Maintain thorough incident records and generate insights for Legal, Regulatory, and Communications teams.
Respond to legal requests, including subpoenas and warrants; support evidentiary preservation; and ensure adherence to DMV and NHTSA reporting policies.
Lead onboarding, scenario exercises, and cross-functional training that reinforce incident readiness and a strong safety culture throughout the organization.

Requirements

Understanding of incident response frameworks and best practices.
3+ years of experience leading high-severity, cross-functional incident response as an Incident Commander or in a similar role (for Incident Response Specialist).
5+ years of experience leading high-severity, cross-functional incident response as an Incident Commander or in a similar role (for Senior Incident Response Specialist).
Proven ability to remain calm, structured, and precise during fast-moving escalations.
Experience briefing executives in real time and explaining technical issues, impacts, and recommended actions.
Experience training teams on tools, processes, and incident protocols (for Senior Incident Response Specialist).
Ability and willingness to participate in a 24/7 on-call rotation.
Background in AV operations or a similarly complex or regulated industry, such as automotive, aviation, maritime, or rail (preferred for Incident Response Specialist).
Experience handling legal and law-enforcement requests and regulatory communications (preferred).
Experience using, administering, configuring, or improving incident management software platforms, such as ServiceNow, PagerDuty, or equivalent, to support detection, triage, process improvement, and post-incident workflows (preferred).
Experience administering, configuring, and continuously improving incident management software platforms, such as ServiceNow, PagerDuty, or equivalent, to enhance detection, triage, process improvement, and post-incident workflows (preferred for Senior Incident Response Specialist).

Skills

Incident response frameworks
Incident Commander
Technical troubleshooting
Cross-functional coordination
Looker or similar platforms
ServiceNow
PagerDuty

Location

Remote

Work Type

On-call
Hybrid (if living within a specific mile radius of a GM hub, expected to report to the location three times a week)

Experience Level

3+ years
5+ years

Education Level

Degree in Emergency Management, Operations, Engineering, or a related discipline (preferred)
Certification such as NIMS/ICS, ITIL Incident Management, or equivalent (preferred)

Salary/Compensations

$80,000 - $140,700

Benefits

Medical
Dental
Vision
Health Savings Account
Flexible Spending Accounts
Retirement savings plan
Sickness and accident benefits
Life insurance
Paid vacation & holidays
Tuition assistance programs
Employee assistance program
GM vehicle discounts

About the Company

General Motors' vision is a world with Zero Crashes, Zero Emissions and Zero Congestion.
GM is committed to making driving safer, smarter, and more connected, shaping the future of transportation on a global scale.
The SAFE-ADS department is part of GM’s Global Product Safety, System, and Certification (GPSSC) organization, with a mission to help GM deliver trusted automated driving products.
GM believes that every employee must make a choice every day to drive meaningful change through their words, deeds, and culture, fostering an environment where every employee feels they belong to one General Motors team.

Equal Opportunity

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
General Motors offers opportunities to all job seekers including individuals with disabilities.