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About the Role

Coordinates general business office activities of an apartment community. Serves as the first point of contact for residents, addressing concerns and resolving issues. Plans and promotes social and recreational programs. Prepares service requests and works with contractors. Maintains knowledge of leasing policies and procedures, company policies, and relevant laws and regulations. Handles administrative tasks including mail, calls, filing, and scheduling.

Responsibilities

Serves as the first point of contact with residents.
Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees.
Prepares service requests and works closely with service contractors to ensure jobs are handled appropriately.
Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal.
Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures.
Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks.
Receives, logs and distributes packages to residents and obtains signature for package delivery.
Performs administrative functions including but not limited to answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed.
Plans, implements and promotes social and recreational programs for property residents.

Requirements

1 - 2 years of customer service and resident retention experience required.

Location

Village Green - 50 Alexander Street

Education Level

High school diploma / GED

Salary/Compensations

$40,072 - 56,151 annually

Benefits

Full benefits package
Generous paid time off
401(k) with company match
Growth and advancement opportunities
Lucrative referral bonus program
Incredible associate rental discount if you choose to live on-site!

About the Company

We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.

Equal Opportunity

Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace
We are proud to create a diverse environment and are proud to be an equal opportunity employer. Accordingly, we will accommodate the needs of all qualified applicants with disabilities during the recruitment and selection process in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.