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About the Role

As a Senior Claims Adjuster with our Auto Physical Damage team, you will contribute to Wawanesa's goals of delivering an exceptional and consistent member experience through the fair and equitable adjustment of high complexity auto physical damage claims. This role is responsible for applying and explaining policy coverages and documenting claim files through the life of a claim, ensuring timely service and prompt management of claims from initial report to conclusion.

Responsibilities

Provide direction and support to members throughout the claims process, delivering exceptional service with empathy.
Adjust mid/high complexity auto physical damage claims, including heavy commercial and fleet, fire and theft, and SIU.
Ensure timely and proactive communication through voice, digital, and written correspondence.
Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members.
Establish timely and accurate loss and expense reserves through claim evaluation.
Conduct comprehensive investigations to determine coverages and liability, adhering to Wawanesa’s adjusting guidelines.
Collaborate with vendors such as appraisers, rental companies, and repair facilities.
Negotiate and convey claim settlements within authority limits.
Maintain an effective diary system and document claim file activities.
Stay updated on legislative changes and industry trends, complying with provincial requirements.
Support CAT plan as necessary, potentially assisting on claims outside of your service area.
Perform other duties as assigned.

Requirements

3+ years of auto insurance experience.
Experience with heavy commercial and fleet, and fire and theft is a strong asset.
SIU experience preferred, or willingness to learn SIU.
Post-secondary degree is preferred.
Currently working towards, or completed, a CIP designation through the Insurance Institute of Canada.
Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
Excellent communication skills; listening, written, and spoken.
Good investigative and analytical skills.
Detail oriented with a high degree of accuracy regarding data entry.
Excellent time management and organizational skills with the ability to prioritize in a fast-paced, changing environment.
Good negotiation, decision making and critical thinking skills.
Willingness to improve.
Strong teamwork skills with the ability to collaborate with others.
Bilingual (French) is an asset.

Skills

Auto insurance
Heavy commercial and fleet claims adjustment
Fire and theft claims adjustment
SIU
CIP designation
Customer service
Empathy
Communication (listening, written, spoken)
Investigation
Analysis
Detail orientation
Data entry accuracy
Time management
Organization
Prioritization
Negotiation
Decision making
Critical thinking
Teamwork
Collaboration
Bilingual (French)

Location

Winnipeg, MB
Wawanesa, MB
Vancouver, BC
Calgary, AB
Edmonton, AB
Lethbridge, AB
Toronto (North York), ON
Kitchener, ON
Ottawa, ON
Moncton, NB
Dartmouth, NS

Work Type

Hybrid

Experience Level

Senior

Education Level

Post-secondary degree preferred
CIP designation

Salary/Compensations

$64,000 - $78,000

Benefits

Annual bonus plan
Leave of absence top-up programs
Generous vacation time
Personal days
Premium free benefits
Pension plan

About the Company

Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets.
Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life and Western Financial Group.
Wawanesa proudly serves more than 1.8 million members and is home to more than 3,000 employees across Canada.
The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations.

Equal Opportunity

We are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people.
We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.
The recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.