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About the Role

Waste Connections is seeking a detail-oriented and results-driven Collections Representative to join their team in Iselin, NJ. This in-office role involves making a high volume of outbound collection calls, processing payments, resolving issues, and managing delinquent accounts.

Responsibilities

• Monitor and follow up on past-due accounts to ensure timely resolution
• Contact customers via phone, email, and written correspondence to collect outstanding payments
• Make 70–80+ outbound calls daily on delinquent accounts, managing automated call systems
• Collaborate with managers and departments to strategize and execute monthly collection plans
• Maintain accurate notes in customer portfolios
• Negotiate payment plans and settlements within company guidelines
• Provide assistance with online payments
• Meet or exceed collection targets and departmental goals
• Handle difficult customer interactions and escalate calls when necessary
• Report results to management

Requirements

• 1+ years of experience in collections, accounts receivable, or a related customer service role
• Ability to work independently and collaboratively in a fast-paced office environment

Skills

• Strong negotiation and problem-solving skills
• Excellent verbal and written communication abilities
• Strong attention to detail and ability to handle confidential information
• Proficiency in Microsoft Office (Word, Excel, Outlook) and collections software

Location

• Iselin, NJ

Work Type

• In-office
• Full-time

Experience Level

• 1+ years

Education Level

• High school diploma or equivalent
• Associate’s or Bachelor’s degree preferred

Salary/Compensations

• $23-$27/hr

Benefits

• Competitive salary with performance-based incentives
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off, holidays, and sick leave

About the Company

• Waste Connections is the leading provider of sustainable waste and recycling solutions serving the New York City metropolitan area.
• We are committed to customer service, environmental responsibility, and operational excellence.
• We operate in an environment where empowered, self-directed All Stars know the importance of their work.
• Our definition of integrity is “saying what you will do and then doing it!” We keep our promises to our customers and our employees.

Equal Opportunity

• Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.