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About the Role
The Staff Software Engineer is a position of technical expertise, influence, and leadership. This role requires applying expert knowledge to ensure best practices and well-engineered architecture, acting as a key stakeholder in major process and system changes. The engineer will solve critical issues across multiple teams, requiring a deep understanding of cutting-edge practices and innovative approaches, while establishing and maintaining a positive culture based on WGU Leadership Principles.
Responsibilities
- Acts as an expert in multiple areas of software engineering.
- Maintains accountability for the quality of services in multiple areas and teams for the success of the assigned project for on-time, on-budget, and on-scope delivery.
- Contributes as a lead or consultant for their domain area or multiple teams, acting as a ‘go-to’ person in at least one sub-discipline and competent in several others.
- Contributes formally and informally to team effectiveness through mentoring and direction.
- Identifies and contributes to the resolution of systemic issues.
- Ensures engineering teams have the necessary skill sets for current and future technologies.
- Acts as a planning consultant for Portfolio or Ed Tech, identifying technical risks and dependencies, finding multiple solutions, and recommending preferred options.
- Speaks authoritatively on topics related to their area of ownership or the platform.
- Actively improves operational excellence measured by platform availability.
- Applies strategies and tools to plan and execute testing, balancing quality and implementation time.
- Understands implications of functional and non-functional requirements, identifies deficiencies, and collaborates with product owners on alternatives.
- Defines the architecture, development, and deployment of machine learning, LLM, and intelligent systems at scale.
- Defines how LLMs, generative AI, agents, and intelligent systems are integrated into the core platform architecture.
- Identifies emerging technologies and industry best practices to drive practical innovations.
- Performs other job-related duties as assigned.
Requirements
- Expert understanding of software development processes, including Planning, Measurement, Coding, Testing, Reuse, Tools, Abstraction, Algorithms and Complexity, Security, and basic system understanding.
- Ability to employ tools and techniques related to an engineering discipline, such as database management, user interface development, inter-process communication.
- Ability to create designs that achieve functional and non-functional requirements, using design patterns, system decomposition, security, and fault tolerance.
- Demonstrated capability in one or more design methodologies (e.g., Object-oriented design, Function-oriented design, data-centered design).
- Ability to understand differences, strengths, and weaknesses of various Software Development Life Cycle models.
- Understands implications of Software as a Service, designing for scale, reliability, and cost in a public cloud environment.
- Uses data and metrics to analyze Key Performance Indicators.
- Ability to explain the basic value of a system and subsystems to users and how they interoperate.
- Able to act as a partner with Operations in solving platform problems at a system level.
- Knows what the system can and cannot do.
- Ability to demonstrate a sense of urgency when looking for solutions.
- Understands the general higher education landscape, particularly online higher education.
- Ability to identify innovative ideas or technologies that advance the university education platform or improve efficiencies.
- Ability to leverage change management processes to drive adoption.
- Ability to make the team stronger and more cohesive.
- Strong communication skills with the ability to engage others effectively.
- Communicates effectively in group settings by knowing the audience, listening effectively, and being responsive.
- Presents solutions, not just problems, and effectively manages expectations.
- Ability to identify, mitigate, or avoid risks and work closely with leads or managers to ensure risks and dependencies are understood and planned for.
- Bachelor's Degree in Computer Science, Information Technology, or related field.
- 10 years of experience in software development; pioneering new approaches and technologies in engineering.
- Experience in web-based applications and web services such as Java, REST, SQL, GIT, and other technologies, including experience integrating third-party products.
- Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements.
Skills
- Machine Learning
- Intelligent Systems
- LLM
- AI
- Generative AI
- Agents
- Platform Architecture
- Scalability
- Extensibility
- Security
- Operational Robustness
- Emerging Technologies
- Technical Vision
- Innovation
- Java
- REST
- SQL
- GIT
- Spring
- Spring Boot
- Angular 2 or later
- AWS Services
- Salesforce development lifecycle techniques
- Salesforce governor limits
- Cloud-based telephony
- CTI
- SIP/VoIP phones and protocols
- QoS
- IVRs
- Call recording
- Enterprise-level contact center solutions
- Responsible AI
- AI safety
- AI privacy
- AI security
- AI governance
- AI risk management
- Distance education
- Distance learning students
Location
- Remote
Work Type
- Full-Time
- Regular
- Hybrid
Experience Level
- Staff
- Principal
Education Level
- Bachelor's Degree in Computer Science, Information Technology, or related field
- Master's Degree or PhD in Computer Science, Information Technology, or related field
Salary/Compensations
- $161,000.00 - $249,500.00
Benefits
- Bonuses
- Medical healthcare
- Dental healthcare
- Vision healthcare
- Telehealth healthcare
- Mental healthcare
- Health savings account
- Flexible spending account
- Basic life insurance
- Voluntary life insurance
- Disability coverage
- Accident supplemental coverages
- Critical illness supplemental coverages
- Hospital indemnity supplemental coverages
- Legal coverage
- Identity theft coverage
- Retirement savings plan
- Wellbeing program
- Discounted WGU tuition
- Flexible paid time off
- Flexible paid sick time
- 11 paid holidays
- Other paid leaves
- Up to 12 weeks of parental leave
About the Company
- Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals.
- The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders.
- Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.