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About the Role

The Housing Problem Solving Specialist works directly with families experiencing a housing crisis. This includes assessing families’ needs and resources, explaining how the homeless response system works, exploring available housing and shelter options, and providing resources and referrals.

Responsibilities

• Offer problem-solving support to families so they can maintain their current housing or quickly secure a safe place to stay.
• Assess families’ eligibility for San Francisco’s Homelessness Response System, which includes shelter, rental subsidies, and permanent supportive housing.
• Provide families with referrals for emergency overnight shelters, food and other basic needs, and all other relevant resources.
• Maintain up to date information about families in both Compass’ Salesforce database and the city-wide ONE System.
• Offer support to facilitate the connection and ensure that they are able to take advantage of a housing opportunity.
• Assess and de-escalate potentially volatile situations.

Requirements

• Relevant experience in social work or a related field
• Experience working with families in crisis
• Demonstrated commitment to diversity, equity, inclusion and belonging work

Skills

• Fluency or a high level of professional proficiency in English and Spanish
• Excellent interpersonal, listening and communication skills
• Strong computer skills with proficiency in Outlook, Word, Excel, and PowerPoint
• Ability to assess and de-escalate potentially volatile situations

Location

• 37 Grove St, San Francisco

Work Type

• Full time
• Onsite

Salary/Compensations

• $27 - $31 per hour

Benefits

• 4 weeks of vacation your first year, 5 in your second.
• Paid holidays, sick time, family leave.
• Health, dental and vision insurance are fully covered by Compass for employees and dependent children.
• Long term disability and life insurance.
• After one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-6.
• Membership in OPEIU/Local 29 union

About the Company

• Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis.
• We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.
• Central City Access Point is a direct entry point for any San Francisco family experiencing homelessness.
• We provide families with housing problem-solving support, and with connection to homelessness prevention, shelter and housing programs through San Francisco’s Coordinated Entry System.

Equal Opportunity

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• We are an equal opportunity employer and actively seek to recruit a diverse workforce.
• Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region.
• Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.
• Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency.
• Requests for reasonable accommodation apply to all aspects of the hiring process.