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About the Role

As a Clinical Case Manager Supervisor, you will provide clinical supervision to case management staff and interns, while overseeing clinical services for families with young adults aged 18-25. The role involves serving individuals from the NY 15 15 program who may have substance use and/or mental health disorders, offering services such as counseling, benefits coordination, and linkage to community resources to promote housing stability and well-being.

Responsibilities

Providing weekly supervision to case managers and student interns.
Conducting regular audits of charts and files.
Conducting assessments, formulating individualized service plans, and providing referrals and ongoing support to assist tenants in developing skills and achieving personal goals associated with housing stability and well-being.
Facilitating a range of support groups and workshops designed to help tenants live as independently as possible.
Serving as a liaison with medical, mental health and substance abuse providers.
Providing resources to the staff for educational and employment linkages.
Helping tenants overcome barriers that may affect the timely submission of monthly rent.
Working with property management to support tenants in all aspects of maintaining permanent housing.
Advocating for and with residents in all aspects of their lives and offering assistance.
Participating in weekly individual supervision, departmental staff meetings, interdepartmental team meetings, and team case conferences.
Utilizing the AWARDS electronic case management system to document case information and maintain electronic case records.
Maintaining physical case records as required to comply with regulations and policies.
Collecting and submitting weekly and/or monthly performance reports and statistical information.

Requirements

Master of Social Work or related field required (LMSW preferred).
A minimum of 3 plus years of experience with case management and supervision, service coordination, assessment, counseling, and crisis intervention.
Experience and knowledge of NYC benefits programs, rental assistance resources, and housing subsidy programs preferred.
Strong oral, written, and negotiation skills.
Strong organizational and documentation skills.
Ability to work both independently and as part of a team.
Ability to take the initiative, be dependable and resourceful, and pay keen attention to detail.
Knowledge and understanding of family systems approach to practice and experience with Motivational Interviewing and other best practices preferred.
Computer literacy, particularly with Microsoft Office applications.
Valid NYS driver’s license a plus.
Availability to provide evening and weekend coverage as needed.

Skills

Case management
Supervision
Service coordination
Assessment
Counseling
Crisis intervention
NYC benefits programs
Rental assistance resources
Housing subsidy programs
Oral communication
Written communication
Negotiation
Organization
Documentation
Teamwork
Initiative
Dependability
Resourcefulness
Attention to detail
Family systems approach
Motivational Interviewing
Microsoft Office applications

Location

273 Snediker Avenue, Brooklyn, NY 11207

Work Type

Full-time

Experience Level

3+ years of experience

Education Level

Master of Social Work or related field

Salary/Compensations

Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.

Benefits

Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
Generous Paid Time Off!
401(k) with Company contribution

About the Company

At HELP USA, we work to ensure that everyone has a place to call home.
We’re one of the nation’s largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.
With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives.
We hope that you will consider joining our team in the fight against homelessness.

Equal Opportunity

EOE. A Drug-Free Workplace.