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About the Role

SWAT Environmental is the nation's leading radon mitigation company dedicated to creating safer environments by enhancing indoor air quality. This role is crucial in managing customer interactions, generating proposals, and optimizing field technician logistics to ensure efficient service delivery.

Responsibilities

• Learn the details of the radon mitigation industry and discuss system design, pricing, installation, and servicing.
• Answer a large volume of inbound sales and service calls.
• Produce residential proposals after site evaluations.
• Create real-time proposals/work orders in a customized CRM system and guide customers through a sales script.
• Manage logistics for installation and service appointments to optimize technician time and minimize drive time.
• Attend trade shows, real estate office presentations, and industry conferences after training.

Requirements

• 1+ years of phone-based customer service and/or sales experience.
• High school degree or equivalent.
• Proficiency in Office 365 programs (Outlook, Word, Excel, PowerPoint).
• Self-motivated with the ability to multi-task.
• Previous experience troubleshooting customer questions/issues over the phone.
• Excellent verbal and non-verbal communication skills.
• Experience thriving in a fast-paced environment.
• Ability to learn new products and services and communicate them effectively.
• Experience scheduling appointments within the service industry.
• Military welcome.

Skills

• Customer Service
• Sales
• Phone Communication
• CRM Software
• Logistics Management
• Appointment Scheduling
• Microsoft Office Suite

Location

• New Berlin

Work Type

• Onsite
• Full-time

Experience Level

• Entry Level

Education Level

• High School Diploma or Equivalent

Salary/Compensations

• $15/hour plus UNCAPPED commission
• Average first year earnings: $60-80,000
• $1,500 biweekly minimum for first 4 weeks

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• Paid Time Off
• Paid holidays

About the Company

• SWAT Environmental is a company dedicated to creating safer environments by enhancing indoor air quality in homes and workplaces across the United States.
• As the nation’s leading radon mitigation company, SWAT Environmental is committed to creating healthier homes by reducing radon in homes – the #1 cause of lung cancer among non-smokers.

Equal Opportunity

• SWAT Environmental is an equal opportunity employer that takes pride in creating a diverse and inclusive workplace.
• The company complies with all applicable federal, state, and local fair employment practices law.
• SWAT Environmental strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of age, race, religion, color, creed, disability, familial status, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender, gender expression, gender identity, genetic information, marital status, national origin, ancestry, veteran or military status, or any other characteristic protected by federal, state, or local laws.