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About the Role

This is a new role within the IT department, reporting to the Application Support Manager. The Application Support Analyst will apply advanced subject matter knowledge to business issues and serve as a subject matter expert for the company's application systems.

Responsibilities

• Apply advanced subject matter knowledge to business issues and be regarded as a subject matter expert of business’ application systems
• Investigate and troubleshoot application problems, liaising with business, vendors, and IT groups for timely resolution
• Contribute to the development of new ideas, methods, and processes for the supported business units
• Provide guidance to Business Analysts and other IT staff
• Provide support on merge back / TTS emulators
• Review different reports (test bookings, failed bookings, QA reports, etc.)
• Write and/or maintain application support documents
• Provide occasional after-hours support (including evenings & weekends) during implementations
• Provide some on-call support as required
• Perform all other duties as assigned by management

Requirements

• Minimum 2 years’ experience in an application support role
• Minimum 2 years’ experience in a technical support role
• Good knowledge of Microsoft Suite of products
• Strong conceptual, analytical, and problem-solving skills
• High level of personal energy and ability to maintain that activity level under conditions of time, pressure and stress
• Sensitivity to and skilled in satisfying customer needs and concerns
• Excellent communications skills, both written and verbal (this will involve communicating with business staff, management and executive teams as well as vendors)
• Very good knowledge of travel systems

Skills

• Microsoft Suite
• Conceptual skills
• Analytical skills
• Problem-solving skills
• Customer service
• Written communication
• Verbal communication
• Travel systems

Location

• Hybrid [Toronto or Montreal]

Work Type

• Full-Time
• Hybrid
• Remote

Experience Level

• Minimum 2 years’ experience in an application support role
• Minimum 2 years’ experience in a technical support role

Education Level

• College or University degree or certificate in Computer Science or equivalent in an IT related field

Salary/Compensations

• $50,000 - $55,000

Benefits

• Competitive salary
• 2 weeks of vacation
• Medical and dental benefits
• 9 additional paid days: 1 birthday day, 5 sick days, 2 personal days, and 1 volunteer day
• Employer RRSP contribution program
• Awesome travel benefits for you, your friends, and your family
• Employee Assistance Program (EAP) for you and your family members

About the Company

• HIS Canada Travel Inc., a division of the H.I.S. Group, is one of Canada’s largest travel companies.
• Incorporated in 2004, HIS Canada Travel Inc. owns and operates multiple wholesale and retail travel brands.
• The retail division, including redtag.ca, itravel2000.com, Sunquest, The Travel Experts, Merit Travel, Flights.ca and Cruises.ca offer diverse products to travelers including destination packages, flights and hotels worldwide, excursions and more.
• The wholesale travel business, TravelBrands, provides a full range of travel products including air, hotel, car rental, cruise and specialty to travel agents and retail agencies throughout Canada.
• HIS Canada Travel Inc. is a comprehensive one-stop shop for agents and travelers alike.

Equal Opportunity

• HIS Canada Travel Inc. values diversity in the workplace and is committed to employment equity.
• In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), HIS Canada Travel Inc. will provide accommodation, accessible formats, and communication support for the interview upon request and we will work with you to meet your accessibility needs.