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About the Role
Provide deep, senior technical strategist expertise within the Risk and Security practice, working alongside partner-aligned architects and engineers to accelerate partner activation, solution co-creation, and commercial success.
Responsibilities
- Co-create Practice-native architectures with partners, developing reference architectures, reusable patterns, and integration libraries.
- Build reusable Practice co-innovation assets, including solution templates, industry-specific accelerators, demo environments, and blueprints.
- Provide senior technical expertise within the Practice, including net-new patterns and complex multi-product scenarios.
- Drive collaborative adoption of AI-enhanced Practice capabilities with partners.
- Lead Practice technical workshops with partners and engage directly with Practice buyers.
- Execute strategic proofs of concept demonstrating Practice business value.
- Guide partners on competitive positioning against alternative platforms.
- Present Practice architecture and industry-specific strategy to executive audiences.
- Design and deliver comprehensive Practice architecture training programs, workshops, and executive briefings.
- Mentor partner architects and pre-sales teams on Practice solution positioning, competitive differentiation, and industry patterns.
- Assess partner Practice technical capabilities and identify gaps, developing capability maturation plans and certification pathways.
- Represent ServiceNow Practice innovation at industry events, conferences, and forums; contribute to thought leadership content.
- Collaborate with partner-aligned Partner Technology Architects on Practice-specific joint business planning.
- Guide partners from concept to validated solution to scalable commercialization with clear monetization pathways.
- Connect Practice architecture to measurable business outcomes.
- Maintain expert-level knowledge of the Practice competitive landscape and translate market intelligence into partner-relevant insights.
- Support SC Field on Commercial partner development requests.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 7+ years of pre-sales solution consulting or sales engineering experience.
- Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
- Experience working collaboratively with product management, product marketing, partners, and professional services.
- Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence.
- Travel, as necessary.
Skills
- AI integration
- ServiceNow platform
- Cloud software solutions
- Pre-sales solution consulting
- Sales engineering
- Territory management
- Pipeline building
Location
- AMS - North America and Canada
Work Type
- Flexible
- Remote
Experience Level
- Senior
- 7+ years
About the Company
- ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
Equal Opportunity
- ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest and conviction records will be considered for employment in accordance with legal requirements.
- We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
- For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.