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About the Role

You will be the specialist for Canadian Payroll, Time & Attendance, Time Off integration, and Canadian Benefits for Rippling's customers. You will be the definitive resource on Canadian payroll integrations and benefits administration, including carrier connections, eligibility rules, and compliance requirements.

Responsibilities

Review live customers' pay schedules, tax configurations, and T&A/Time Off connections to identify errors, inefficiencies, or compliance gaps and deliver clear remediation recommendations.
Train customer admins on how Canadian payroll integrates with Time & Attendance and Time Off modules, and address common misconfigurations.
Capture structured feedback on payroll and benefits performance, surfacing recurring themes and Canada-specific insights to Product and Engineering.
Review Canadian benefits setup, carrier connections, and eligibility rules to ensure accuracy and compliance.
Serve as an internal knowledge resource, upskilling TAMs and AMs on Canadian payroll and benefits.
Provide documented findings and next steps from every engagement and drive engagements initiated reactively by TAMs/AMs or proactively where risk or complexity warrants it.
Build reusable training assets covering Canadian payroll best practices and benefits configuration, plus internal enablement materials for TAMs, AMs, and IMs.

Requirements

3+ years of SaaS experience in payroll process, consulting, implementation, or support.
Deep working knowledge of Canadian payroll, including provincial tax and compliance requirements.
NPI certification.
Experience with Canadian benefits administration is a plus.
Passion for helping customers and colleagues.
Ruthless prioritization and time management.
Ability to explain complex payroll and benefits scenarios in simple, clear written or verbal communications.
Strong attention to detail and ability to solve complex, interdependent configuration problems.
Interest in actively working with product and engineering teams to feed Canada-specific product gaps into the roadmap.

Skills

Canadian Payroll
Time & Attendance
Time Off integration
Canadian Benefits Administration
SaaS
Payroll Process
Consulting
Implementation
Support
Provincial Tax
Compliance Requirements
NPI Certification
Prioritization
Time Management
Communication
Attention to Detail
Problem Solving
Product Feedback

Location

Canada

Work Type

Hybrid
Remote
Office-based

Experience Level

3+ years of SaaS experience

Education Level

NPI certification

Benefits

Canadian Benefits Administration

About the Company

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

Equal Opportunity

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com