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About the Role

As an SCM Consultant, you will play a key role in designing, implementing, operating, and continuously improving Service Configuration Management processes and capabilities across a multi-vendor environment. You will work closely with technical teams, service providers, and client stakeholders to ensure configuration data is accurate, governed, and enables effective service management outcomes.

Responsibilities

• Support the design, implementation, and operation of end-to-end Service Configuration Management processes.
• Maintain accurate and reliable Configuration Item (CI) data and relationships within the CMDB.
• Monitor and improve CMDB data quality, integrity, and compliance.
• Support ServiceNow CMDB, Discovery, and related platform capabilities.
• Assist with integration of configuration data from multiple sources & collaborate with platform teams to optimize CMDB performance & usability.

Requirements

• Experience in IT Service Management, Configuration Management, CMDB, or related disciplines.
• Hands-on experience with ServiceNow CMDB and Discovery.
• Knowledge of Configuration Item (CI) modelling, service mapping, and relationship management.
• Understanding of ITIL service management practices.
• Experience supporting large and complex enterprise environments.
• Australian Citizens with an active security clearance.
• Flexibility and adaptability to work in shifts to provide continuous support.
• Ability to be on call to address incidents promptly and perform after-hours deployment activities.

Skills

• Service Configuration Management (SCM)
• Configuration Management
• CMDB expertise
• ServiceNow CMDB
• ServiceNow Discovery
• Stakeholder engagement

Location

• Australia

Work Type

• Managed services
• On-call
• Shift work

Experience Level

• Experienced ITSM professional

Benefits

• 18 weeks paid parental leave
• Long & short-term career break opportunities
• Structured career development program
• Local and international career opportunities
• Certified as a Family Inclusive Workplace™
• Flexible Work Arrangements

About the Company

• Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
• We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
• Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
• We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
• Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
• We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Opportunity

• At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work.
• As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences.
• These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry.
• We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle.
• All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination.
• If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on +61 2 9005 5000.