Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

We are seeking a hands-on manager to lead and grow our Development & Automation function. This role will drive automation, systems integration, operational efficiency, and AI-enabled workflows to reduce friction, eliminate manual work, improve visibility, and scale efficiency. You will work closely with leadership to identify pain points, prioritize initiatives, and deliver scalable automation solutions.

Responsibilities

• Grow and develop the Development & Automation team, including onboarding, mentoring, and support.
• Contribute to the technical roadmap and standards for the function, including tooling decisions and delivery priorities.
• Manage vendor relationships and support capacity planning for the function.
• Own and build the automation and integration roadmap across internal operations and client environments.
• Identify manual processes and automate them to improve efficiency and reduce friction.
• Collaborate with leadership, teams, and clients to understand pain points and define automation opportunities.
• Build and deploy workflow automations, system integrations, dashboards, and AI-enabled solutions.
• Create reusable automation patterns for cross-team and cross-client application.
• Improve visibility through reporting and dashboards to aid decision-making.
• Streamline service desk, ticketing, onboarding/offboarding, billing, and client lifecycle workflows.
• Select and implement automation and AI tools that provide clear business or client value.
• Collaborate with engineers or vendors for end-to-end solution delivery.
• Track impact through metrics such as time saved, efficiency gains, and service improvements.

Requirements

• 3+ years in automation, systems integration, DevOps, or technical operations.
• 1+ years leading or mentoring on AI or automation initiatives.
• Experience in MSP, SaaS, or other multi-client service environments.
• Strong ability to improve business processes through APIs, integrations, and workflow automation.
• Hands-on experience with Microsoft stack (M365/Azure), PowerShell, Power Platform, PSA/RMM tools, and APIs.
• Experience with reporting tools (e.g., Power BI) and working knowledge of data structures.
• Proven track record of applying AI to real operational or client-facing use cases.
• Ability to work across technical teams and business stakeholders to deliver measurable impact.
• Strong prioritization and execution skills, with ownership from idea to delivery.

Skills

• Automation
• Systems Integration
• DevOps
• Technical Operations
• AI
• Microsoft Stack (M365/Azure)
• PowerShell
• Power Platform
• PSA/RMM tools
• APIs
• Reporting Tools (e.g., Power BI)
• Data Structures

Location

• Remote

Work Type

• Full-time

Experience Level

• Manager
• 1+ years leading or mentoring on AI or automation initiatives

Salary/Compensations

• $20,000–$150,000 Annually

Benefits

• Nationwide medical insurance
• Dental insurance
• Life insurance
• Long-term disability insurance
• FSA and HSA options
• 401k match
• Generous paid time off
• Mental health days
• Paid certification assistance

About the Company

• Digacore is a fast-paced, people-first MSP.
• We offer real career growth, autonomy, and a collaborative culture.
• Our leadership values innovation, efficiency, and practical solutions over bureaucracy.

Equal Opportunity

• We are an Equal Opportunity Employer.