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About the Role

We are seeking a passionate and customer-focused Sales Associate to join our boutique retail team. This role focuses on delivering an exceptional in-store discovery experience while educating customers about our curated selection of niche fragrances, candles, home fragrances, and skincare products.

Responsibilities

• Welcome customers into the store and create a warm, engaging environment.
• Provide a fun and friendly discovery experience while educating customers about the niche brands we carry.
• Make thoughtful product recommendations based on customer preferences and interests.
• Maintain strong knowledge of our fragrance, candle, home fragrance, and skincare collections.
• Recommend complementary products to enhance customer experience and increase product awareness.
• Build and cultivate positive, long-term relationships with customers.
• Maintain a professional, sincere, and enthusiastic attitude that reflects the store’s commitment to exceptional service.
• Answer customer phone calls and assist with product inquiries.
• Process customer transactions, including credit cards, Apple Pay, and cash.
• Participate in store opening and closing procedures.
• Restock merchandise and maintain proper product displays.
• Maintain a clean, organized, and visually appealing sales floor.
• Stay up to date on fragrance industry trends, brands, and product knowledge.
• Be available to work retail hours, including weekends and holidays.
• Prepare and send a daily sales report to senior management including sales performance, store traffic, and customer requests.
• Receive and process stock transfers and purchase orders.
• Maintain accurate inventory and adjust as needed.
• Assist with general store maintenance and facilities.
• Provide feedback to management on store operations, policies, and procedures.
• Support stock transfer requests with the Los Angeles location.
• Assist with influencer visits and press appointments.

Requirements

• The ideal candidate is personable, knowledgeable, and enthusiastic about helping customers explore and discover unique products.

Skills

• Sales
• Customer Service
• Product Knowledge
• Inventory Management
• Communication

Location

• In-store

Work Type

• Part Time

Salary/Compensations

• $25.00 per hour
• Commission opportunities

About the Company

• Lucky Scent | Scent Bar is a leading fragrance retailer offering an exceptional selection of niche artisan, and luxury scents through our e-commerce platform, retail store, and wholesale distribution.
• We pride ourselves on providing personalized customer experience and fostering a collaborative, creative work environment.