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About the Role

Envoy Air is seeking individuals to join their team and provide outstanding service. This role involves coordinating day-to-day station operations, ensuring a safe working environment, and maintaining on-time dependability.

Responsibilities

• Coordinate day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
• Ensure adequate operational coverage; responsible for scheduling and manpower utilization.
• Maintain a safe, dependable and consistent operation.
• Conduct Agent observations.
• Schedule and administer local training including new hire training.
• Investigate and resolve operational issues as well as customer service issues.
• Adhere to company uniform policy.
• Participate on operational conference calls, station audits and prepare various reports.
• Maintain records such as time and attendance, personnel files and performance.
• Perform Station Agent work, as required, with combined duties within ramp service and customer service operations.
• Create a positive start to a passenger’s trip by greeting passengers and providing a seamless check-in and ticketing experience.
• Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees.
• Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings.
• Guide and direct incoming and outgoing aircraft on the taxiway to ensure they are entering or leaving their gate safely and on-time.
• Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials.
• Drive ground equipment such as tugs, belt loaders, and bag carts.
• Collaborate with the internal team to ensure a safe and on-time departure.
• May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage.

Requirements

• Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines.
• Must be self-motivated and safety conscious.
• Must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment.
• Ability to demonstrate qualities of leadership, initiative, and judgment are essential.
• Minimum Age: 18.
• Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license.
• Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
• Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis.
• Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity.
• Must be able to perform all duties in various weather conditions and time constraints.
• Ability to read, write, fluently speak and understand the English language.
• Possess the legal right to work in the United States.
• A minimum of one year of customer service experience is preferred.
• Some locations may desire previous airline experience including working knowledge of an airline’s ticketing system and/or ramp operations.
• Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible.
• Must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
• Must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable.
• In locations handling US mail, must be able to pass a US Postal Service background check.
• This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate’s history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position.

Skills

• Leadership
• Initiative
• Judgment
• Customer Service
• Airline Ticketing System
• Ramp Operations

Location

• Various Locations

Work Type

• Full-time
• Rotating Shifts

Experience Level

• Minimum one year of customer service experience preferred

Education Level

• High school diploma or GED equivalent

Salary/Compensations

• $40,578.72

Benefits

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs
• Comprehensive health and life benefits (subject to location)

About the Company

• Envoy Air is a stable, secure, and fast-growing airline providing regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
• Founded in 1998, Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, and a large ground handling operation in Los Angeles.

Equal Opportunity

• Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.