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About the Role
The Senior Director, Global Benefits, Wellbeing and Mobility is responsible for setting and executing Gap Inc.’s global benefits strategy. This leader oversees the strategy, design, governance, delivery, and evolution of health and welfare, retirement, wellbeing, leave of absence, and global mobility programs. As a strategic member of the Total Rewards leadership team, the Senior Director partners closely with various departments and external partners to deliver an exceptional employee experience while strengthening operational excellence, simplifying processes, managing risk, and maximizing the value of the company’s investments in employee benefits. The role leads a high-performing team and serves as the enterprise subject matter expert on benefits strategy, governance, and market trends.
Responsibilities
- Develop and execute a comprehensive global benefits, wellbeing, and mobility strategy.
- Lead the design, governance, and delivery of benefit programs.
- Drive operational excellence by simplifying processes, modernizing service delivery, leveraging technology, and optimizing operating models.
- Monitor market trends, competitive practices, emerging technologies, and regulatory developments.
- Serve as a trusted advisor to senior leadership on benefits strategy, financial stewardship, workforce trends, regulatory risk, and investment priorities.
- Lead benefits governance, fiduciary oversight, committee leadership, and regulatory compliance.
- Oversee annual benefits planning and open enrollment strategies.
- Manage multimillion-dollar budgets and strategic vendor partnerships.
- Build strong cross-functional partnerships across Human Resources, Finance, Legal, Payroll, People Operations, Procurement, and business leaders.
- Lead, coach, and develop a high-performing team.
Requirements
- Bachelor's degree in Human Resources, Business Administration, Finance, or a related field.
- 12+ years of progressive leadership experience in Benefits, Total Rewards, or Human Resources, including experience leading enterprise-wide strategy.
- 5+ years leading managers and developing high-performing teams.
- Deep expertise across health and welfare, retirement, wellbeing, leave management, global mobility, and benefits compliance.
- Demonstrated success developing and executing enterprise benefits strategies.
- Experience leading large-scale organizational change, vendor strategy, and complex contract negotiations.
- Strong business acumen with experience managing multimillion-dollar budgets.
- Proven ability to influence senior leaders and build trusted partnerships across functions.
- Excellent analytical, financial, communication, project management, and leadership skills.
- Experience supporting a global workforce within a complex, matrixed organization.
- Experience supporting large non-exempt employee populations in a retail environment preferred.
Skills
- Benefits strategy
- Wellbeing programs
- Global mobility
- Health and welfare programs
- Retirement programs
- Leave management
- Benefits compliance
- Operational excellence
- Process simplification
- Technology leverage
- Vendor management
- Budget management
- Cross-functional collaboration
- Team leadership
- Coaching
- Development
- Accountability
- Collaboration
- Innovation
- Continuous learning
- Analytical skills
- Financial skills
- Communication skills
- Project management skills
Experience Level
- Senior Director
- 12+ years of progressive leadership experience
- 5+ years leading managers
Education Level
- Bachelor's degree in Human Resources, Business Administration, Finance, or a related field.
About the Company
- Center on the Customer
- Create with Curiosity
- Collaborate with Candor
- Champion Excellence