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About the Role

To provide executive level administrative support.

Responsibilities

• Perform administrative duties for a department in support of faculty, staff, and/or student efforts, including examining and answering correspondence, processing and prioritizing office communications, processing mail, answering the telephone and email, arranging conference calls, and maintaining or coordinating the supervisor's schedule.
• Perform clerical duties including correspondence, ordering supplies and equipment, maintaining tracking systems and logs, processing mail, and duplication.
• Provide customer service to faculty, staff, and/or prospective, current, and returning students.
• May serve in a variety of areas focusing on specific rules, government regulations, and documentation specific to that area.
• Provides clerical support for programs and functions, which may include producing handouts, fliers, newsletters, brochures, manuals, and other documents.
• Provides executive level support to an executive vice president, vice president or associate vice president by receiving, prioritizing, and responding to incoming correspondence, requests, reports and telephone, or email contacts.
• Expedites the processing of documents or other items requiring action, assesses and works with other staff and community members to resolve issues from students, employees, and the public regarding college activities.
• Performs complex computer activities including word processing, data processing, scheduling processes and visual and graphic presentations.
• Coordinates and maintains operating budgets.
• Receives and processes requests for budget expenditures such as travel, equipment purchases, and funds for other activities and events.
• Coordinates special projects including researching and analyzing information and data; interpreting and applying policies and procedures, and/or recommending alternative solutions based on information gathered.
• May assign and review the work of office personnel.

Requirements

• Understand and perform administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• Apply principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Basic principles of college-level administration.
• Effective communication techniques and strategies.
• Operate standard office equipment including computers, telephones, copiers, and scanners.
• Follow and apply knowledge of college policies and procedures.
• Records retention, preservation, and recording.
• Principles and methods of budget preparation and expenditure control.
• Maintain schedules effectively.
• Effective communications.
• Adherence to confidentiality laws.
• Perform word processing and spreadsheets.
• Ability to manage time effectively and prioritize tasks.
• Demonstrate excellent organizational skills to handle multiple responsibilities.
• Work independently and within a team.
• Possessing a customer-oriented and solutions-focused mindset.
• Preparing and processing purchase orders.
• Accountable for inventory/property management.
• Compiling and organizing complex material, summarizing discussions and actions taken in report form.
• Reviewing and preparing narrative and statistical reports and records.
• Analyzing situations accurately and adopting an effective course of action.
• May also use social media, work with desktop publishing, and update webpages.
• Applicants must meet the Texas Law Enforcement Telecommunications System (TLETS) access eligibility criteria as contained in the FBI Criminal Justice Information Systems Security Policy.
• Must maintain TLETS access eligibility for continued employment in position.
• Valid driver’s license from any state.
• Must be able to obtain a Texas driver’s license and have an acceptable driving history.

Skills

• Word processing
• Data processing
• Scheduling
• Visual and graphic presentations
• Budget management
• Project coordination
• Information research and analysis
• Policy and procedure interpretation
• Customer service
• Communication
• Organizational skills
• Time management
• Prioritization
• Teamwork
• Independent work
• Confidentiality
• Spreadsheet proficiency
• Social media usage
• Desktop publishing
• Webpage updates

Location

• Remote/In-Person framework

Work Type

• Full-time

Experience Level

• Three (3) years of related experience.

Education Level

• Associate’s Degree
• Bachelor’s degree

Salary/Compensations

• $63,581 - $79,476

Benefits

• Employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment.

About the Company

• Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.
• We embrace our identity as a community college, as reflected in our mission statement.
• We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.
• As a community college committed to our mission, we seek to recruit and retain a workforce that:
• Values intellectual curiosity and innovative teaching
• Is attracted by the college's mission to promote equitable access to educational opportunities
• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.
• Focused on student academic achievement and postgraduate outcomes
• Welcomes difference and models respectful interaction with others
• Engages with the community both within and outside of ACC

Equal Opportunity

• As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report crimes.
• If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.
• Austin Community College produces an Annual Security Report as required by the Clery Act.
• This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC.
• The report includes institutional policies concerning campus security and other safety information.
• For direct access to the current Annual Security Report, visit www.austincc.edu/asr .
• You may obtain a hard copy by contacting the Clery Compliance Officer ( CleryComplianceOfficer@austincc.edu ).
• For an overview, see ACC's Clery Act website.