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About the Role

The Supervisor Ramp & Passenger Services manages, coordinates, and controls airport activities for both Ramp Services and Passenger Service functions. This role monitors work performance, directs personnel, oversees staffing, and participates in disciplinary actions, coaching, counseling, hiring, and termination of subordinates. The position ensures compliance with company rules, standards, and contractual agreements, while maintaining budgetary controls and manning requirements. This role also involves communication between Airport Board officials and customers, proactive monitoring of employee work to ensure customer satisfaction, safety, security, quality, and employee relations meet or exceed standards. The supervisor maintains and controls all required aspects of the operation in accordance with the corporate security program and TSA legislation, ensuring company audit requirements are met for continuity and compliance. They also administer practices fairly and equitably, treating all employees, customers, vendors, and third parties with respect.

Responsibilities

Perform all aspects of airport operations, including ticketing transactions, baggage check-in, issuing boarding passes, and dispatching flights in a safe and timely manner.
May be responsible for baggage service functions of filing loss, damage, and pilferage claims.
Offer efficient and professional customer service and resolve passenger problems as required.
Coordinate with all departments to ensure operational needs are met, including catering, fueling, and maintenance companies.
Act as company representative when assigned.
Report to work on a regular and timely basis.
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Perform calculations using whole numbers, common fractions, and decimals.
Compute rates, percentages, and interpret bar graphs.
Define problems, collect data, establish facts, and draw valid conclusions.
Interpret extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Loading and unloading of cargo (mail, express, baggage, freight, and company material) on and off aircraft.
Transporting of cargo between terminals and aircraft.
Ramp transfers of cargo where required.
Receiving, delivering, and physical handling of freight and company material, export at the designated express docks, mail and baggage in the outbound baggage room.
Completion of forms and messages related to and necessary for the performance of the designated locations of the functions described.
Cleaning and servicing of cabin interiors, including cockpit and lavatories.
Draining lavatories.
Checking, handling, assembling, removing and installing passenger service cabin furnishings and supplies.
Transporting such furnishings and supplies to and from aircraft.
Assisting in loading, unloading and racking both filled and empty drums.
De-ice aircraft.
Clean aircraft windshields.
Pushout/tow aircraft and related guide man functions.
Connect/remove ground power and ground start units.
May be required to clean the exterior of aircraft with specialized cleaning fluids.
May be assigned to perform routine cleaning of work areas, ramps, and facilities with or without powered equipment.
May be assigned to assist in monitoring security of facility.
May be assigned to do routine automotive repair; servicing and cleaning of powered and unpowered equipment.
Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.
Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times.
Read, understand and clarify the implementation of the site-specific security plan.
Ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge.

Requirements

Associate's degree (A. A.) or equivalent from two-year college or technical school; six months to one-year related experience and/or training; or equivalent combination of education and experience.
Ability to read, write, speak, and understand the English language.
Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.
Willing to work beyond standard hours during peak times; overtime eligible per law.
Ability to lift up to 70 lbs.
Work in a high noise level environment.

Skills

Ability to read, write, fluently speak and understand the English language.
Cognitive skills to set priorities and use independent judgment.
Ability to handle stress.
Work with minimal supervision.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.

Location

227 airport locations

Work Type

Full-time

Experience Level

Six months to one-year related experience and/or training

Education Level

Associate's degree (A. A.) or equivalent from two-year college or technical school

Benefits

Access your pay when you need it through DailyPay app!
On the spot awards offered through the Awardco Platform including gift cards and more!
Multiple options for medical care for both full and part-time employees!
WFS Employee Extras: Travel Discounts, Pet insurance, Discount Shopping & More!
Wellness Programs offered to all employees!
401k program offered!
Opportunity for Internal Mobility and transfers available!

About the Company

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.
We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents.

Equal Opportunity

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.