Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role involves managing the complete sales process for certain clients while also supporting and providing service to larger clients in coordination with the Account Executive team. The Account Coordinator must ensure that all accounts and sales activities are handled in accordance with established guidelines and company procedures, with a focus on developing, retaining, and growing current business relationships. This role is essential in supporting the effective operation of Sales and Customer Service functions.

Responsibilities

Manage an established base of existing customers and close inbound sales leads individually or in conjunction with their assigned sales pod.
Increase revenue and retention rates within existing and/or new accounts.
Identify accounts with unmet needs that could generate new business.
Stimulate volume from existing accounts by driving consolidation of all background screening solutions.
Upsell and cross-sell existing and new services into existing accounts.
Support the sales pod in identifying and executing opportunities for penetration into larger accounts.
Qualify and close inbound/outbound new business sales opportunities for mid-size accounts.
Build excellent client relationships by offering value-added, insightful, and strategic input.
Track and report activities and support the development of strategic action plans.
Ensure operational customer support and satisfaction, and resolve customer issues.
Create excellent customer relationships by providing value-added, in-depth strategic advice.
Participate actively in weekly Sales team meetings.
Respond quickly and effectively to customer requests and/or Account Executive needs.
Meet and exceed customer expectations.
Obtain and evaluate all relevant information to handle inquiries and complaints.
Ensure all required documents are attached to the customer's request/applicants file.
Liaise with Sales pod & Customer Service teams to ensure all unresolved issues are handled by the appropriate resource to the client's satisfaction.
Handle account access issues and provide training/demos if required.
Add, track, and update information using CRM tools.
Escalate and prioritize issues from the book of business and/or sales pod and handle as per company policies and procedures.
Provide sales support as necessary.
Perform other duties as assigned by supervisors.

Requirements

Hold a minimum of a high school diploma or an equivalent qualification.
Any other relevant qualification and/or diploma in a related field is considered an asset.
Excellent verbal and written communication skills in official languages (Quebec-French / Ontario-English).
One to two years of experience in an inside sales, account management, or business development role.
Two to five years of experience in customer service.
Exceptional interpersonal skills, with the ability to build and maintain positive relationships with clients and team members.
Proven problem-solving abilities, with a demonstrated capacity to address and resolve issues efficiently and effectively.
Proficient in standard IT skills, including a strong working knowledge of desktop tools such as Microsoft Office Suite, Internet applications, and CRM systems.
Ability to thrive in a dynamic and evolving work environment, adapting to changes and challenges.
Demonstrated capability to work both independently and collaboratively within a team setting, managing tasks and responsibilities with minimal supervision.
Strong initiative and the ability to meet deadlines consistently, with a proactive approach to managing workload and achieving objectives.

Skills

Bilingualism (French/English)
Microsoft Office Suite
CRM systems

Work Type

Temporary
Contract

Experience Level

1-2 years in inside sales, account management, or business development
2-5 years in customer service

Education Level

High school diploma or equivalent