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Performs ongoing preventative maintenance on Slot Machines and Table Games equipment.
Maintains equipment to approved standards and schedules.
Assists guests with property and game information.
Performs emergency repairs and maintenance on gaming equipment according to guidelines.
Inspects new machines and conversion kits before installation.
Performs equipment moves, installations, and reconfigurations on the gaming floor.
Liaises with the Gaming department and Management regarding technical operations.
Reports new faults and relevant information to management.
Troubleshoots and repairs electronic gaming equipment to the component level.
Communicates operational and technical breakdowns and provides solutions.
Investigates slot variances to identify and correct causes.
Investigates slot cheating attempts, malfunctions, and substandard equipment repair.
Assists all departments in providing outstanding guest service.
Maintains security of keys, radios, and other devices, and complies with safety standards.
Attends all required training meetings.
Assists in the training of new employees.
Understands and complies with the Company Compulsive and Problem Gambling Plan.
Performs other tasks as assigned.

Ability to perform basic mathematical calculations.
Ability to read, comprehend, and write English.
Ability to follow written and oral instructions.
Ability to learn and use electronic test equipment and related tools.
Ability to interact with mobile devices, touch screens, and computers.
Strong computer skills and ability to learn new programs quickly.
Complete understanding of Departmental, company, and New York State Gaming Commission rules and regulations.

Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive.
Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success.
Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations.
Demonstrates the initiative to present new ideas and perspective to create positive results.
Exhibits respectful consideration of viewpoints, situations and others.
Puts the guest at the forefront of every decision.

Slot Technician II at Resorts World Catskills

Slot Technician II