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About the Role

The Auto Property Damage Claims Representative is responsible for managing Auto Property Damage claims within the Auto PD Claim Unit. This role requires a high level of customer service, patience, and professionalism in a fast-paced environment with significant phone interaction. Navigating adversarial situations with professionalism and handling comparative negligence claims are critical.

Responsibilities

• Investigate and interpret policy provisions, endorsements, and conditions to determine coverage for automobile property claims.
• Identify and investigate contested coverage claims that may require a roundtable discussion.
• Investigate auto accidents to assess liability by interviewing claimants, witnesses, investigating officers, and other relevant parties.
• Secure and analyze pertinent records, documentation, and loss scene information to determine proximate cause, negligence, and damages.
• Evaluate and adjust reserves as necessary.
• Prepare dispatch instructions for field personnel to inspect vehicles.
• Negotiate and settle claims within individual authority limits and seek supervisor approval for claims exceeding authority or requiring additional guidance.
• Maintain effective follow-up systems on pending files, advising insureds, claimants, and brokers on claim status.
• Act as an intermediary between the company, preferred vendors, and customers to resolve disputes.
• Ensure adherence to privacy guidelines, laws, and regulations in claims handling.
• Backup to Commercial Claims handling.
• Investigate and initiate subrogation processes when applicable.
• Handle and respond to special civil part lawsuits or intercompany arbitrations related to auto property damage claims.
• Manage a customer-focused phone environment by answering calls, returning voicemails, and responding to emails and text correspondence promptly.
• Process incoming and outgoing mail timely and in accordance with state guidelines.
• Complete other duties as assigned.

Requirements

• A minimum of 2 years of related PD claim experience is required.
• Proficiency in personal computer skills, including Microsoft Office Suite.
• Ability to prioritize and manage multiple tasks effectively.
• Excellent communication, organizational, and customer service skills.

Skills

• Customer service
• Organizational skills
• Verbal communication skills
• Written communication skills
• Comparative negligence claim handling
• Microsoft Office Suite

Location

• Northeast
• Mid-Atlantic

Work Type

• Full-time

Experience Level

• 2+ years of related PD claim experience

Education Level

• Bachelor's degree

Salary/Compensations

• $50,000-$80,000 a year

Benefits

• 4 weeks accrued paid time off + 9 paid national holidays per year
• Tuition Reimbursement
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)

About the Company

• The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service.
• We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry.
• The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts.
• Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.