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About the Role

Coordinate and host group events, ensuring all arrangements meet guest expectations and adhering to company standards for service and safety.

Responsibilities

• Meet group coordinator/host prior to functions to make introductions and ensure arrangements are agreeable.
• Analyze banquet event orders to gather guest information, determine proper setup, timeline, and specific guest needs.
• Respond to and fulfill special banquet event arrangements.
• Follow up on special banquet event arrangements to ensure compliance.
• Adhere to all company and safety and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to management.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats.
• Visually inspect tools, equipment, or machines to identify defects.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.

Requirements

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.

Skills

• Communication skills
• Customer service skills
• Teamwork
• Problem-solving

Location

• Toronto, Ontario, Canada

Work Type

• Full-time

Experience Level

• 1+ year of related work experience

Education Level

• High school diploma or G.E.D. equivalent

About the Company

• Marriott International is a global leader in hospitality.
• Sheraton has been a place to gather and connect since 1937.
• Sheraton associates create a sense of belonging in more than 400 communities worldwide.
• Sheraton invites, welcomes, and connects guests through engaging experiences and thoughtful service.
• Join Sheraton Hotels & Resorts, part of the Marriott International portfolio of brands.

Equal Opportunity

• Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• Sheraton Centre Toronto Hotel takes seriously its obligations under provincial human rights and accessibility legislation.
• We are happy to provide accommodations to job applicants needing assistance.
• Accessibility accommodations are available upon request.