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About the Role

As an AI Deployment Director, you will own the team's hardest problems: getting deployments live, driving adoption, and building the playbooks that let this function scale. This includes owning the relationship for a portfolio of utility clients, guiding them from initial activation through long-term adoption of Senpilot's AI agents. You'll operate as both a strategic advisor and a hands-on technical resource, equally comfortable configuring workflows and troubleshooting integrations as running a business review. This is a rare opportunity to define how utilities embed AI into their core engineering, regulatory, and customer workflows.

Responsibilities

Own the relationship and outcomes for a portfolio of utility clients, guiding them from onboarding through long-term adoption of Senpilot's AI agents.
Lead technical activation: configure workflows, validate data integrations, and troubleshoot issues directly alongside client engineering and operations teams.
Embed on-site during high-stakes windows, such as a go-live week or major workflow rollout, working hands-on with the client's team to resolve blockers in real time, accelerate adoption, and strengthen the relationship in person.
Train and enable end users, from field engineers to compliance teams, translating Senpilot's capabilities into concrete workflow changes.
Build and scale the playbooks, documentation, and self-serve resources behind your portfolio, so high-touch moments don't come at the expense of coverage across your accounts.
Monitor adoption, usage, and account health through data and direct client feedback, proactively flagging and resolving risk before it becomes churn.
Serve as the technical bridge between clients and Senpilot's product and engineering teams, surfacing integration gaps and feedback that shape the roadmap.
Turn utility stakeholders into internal champions for Senpilot.

Requirements

Experience in management consulting, venture, technical customer success, or generalist roles at a high-growth, tech-forward organization.
Strong communication and strategic planning, including ability to project manage configurations, build trust quickly, and rally a room of executives or users around a vision.
Willingness to travel for on-site client engagements.
Comfort operating in a regulated industry like utilities or energy, or genuine excitement to learn it fast.
Strong customer instinct and empathy, including ability to talk to users, uncover their pain points and help solve them.
Track record of moving from problem to shipped implementation in ambiguous environments, with comfort in ramping up on technical detail and prioritizing ruthlessly.
Strong data analytics instincts: our product is built on ingesting and working with customer data, and your fluency with that data is how you build credibility with customers.

Skills

AI systems
Data engineering
Energy infrastructure
Configuration
Workflow troubleshooting
Integration troubleshooting
Business review
Strategic advising
Technical resource management
Data analytics
Customer relationship management
Project management
Communication
Strategic planning
Customer empathy
Technical documentation
Playbook development

Location

Toronto, Canada
Client sites

Work Type

Hybrid
On-site (client travel required)

Experience Level

Management consulting
Venture
Technical customer success
Generalist roles at a high-growth, tech-forward organization

Salary/Compensations

140,000 CAD - 190,000 CAD

Benefits

Competitive Compensation
Equity
Comprehensive health benefits from day one, for you and your dependents
20 vacation days
5 flex days around EOY holidays

About the Company

Senpilot builds AI agents that help utilities operate smarter, faster, and more reliably, automating everything from engineering workflows to regulatory filings and compliance.
Our mission is to create the intelligence layer for the modern grid: AI systems that understand utility data, reason across it, and act autonomously to improve safety, resilience, and efficiency.
We are building production-grade intelligence that sits at the heart of how critical infrastructure is planned, monitored, and regulated, helping utilities unlock the next generation of reliability.
Joining Senpilot means joining a small, high-performance team that combines deep expertise in AI systems, data engineering, and energy infrastructure.
We focus on generating value and we run toward the hard problems because that's where the value is.
If you want to join a fast-growing team and help build the future of intelligent infrastructure, this is the place to do it.
AI is embedded in how we work, and we encourage our team to lean on it to learn new skills, sharpen their craft, and put their energy toward the work that genuinely moves the needle.
That extends to how we hire. We bring AI into our recruitment process not to take the humanity out of it, but to keep things organized and smooth so the experience feels more personal, not less. It gives our team room to focus on the parts that count: genuine conversations and well thought decisions. Above all, every decision is made by real people, drawing on genuine understanding, and rooted in our values and culture.

Equal Opportunity

Senpilot is an equal opportunity employer committed to an inclusive and diverse workforce.
Accommodations are available upon request during the recruitment process.