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About the Role
As a Retail Print Manager at Office Depot, you will drive print sales and service growth in high-volume stores. You will foster a sales culture, enhance print product merchandising, and ensure client satisfaction. This role involves overseeing print production, managing equipment and supplies, and delivering high-quality materials. You will lead a customer-centric environment, engage with the community, and uphold Office Depot's values. As a "Key Carrier," you will be a leader on duty, responsible for opening and closing the store. A flexible schedule including evenings, weekends, and occasional holidays is required. The ideal candidate is passionate about print services, customer service, operational excellence, and team development.
Responsibilities
- Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department.
- Ensure the execution of Office Depot selling techniques and sales training in print and across the store.
- Drives a sales-focused environment through the training and development of all associates, inclusive of print.
- Act as a role model for delivering exceptional customer service and product expertise.
- Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques.
- Facilitate training sessions on the business model and the holistic service offering for clients/customers.
- Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
- Regularly exercises independent judgment when providing input on assessing store associates' performance, certification(s), and competencies.
- Operate all equipment within the Print Services area to maintain efficient production and ensure customers’ orders are completed correctly and on time.
- Identify areas for process improvement and implement plans to reduce waste and inefficiencies including monitoring and managing all print supplies.
- Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
- Maintain the safety and security of the print department, building, and associates during the absence of other managers.
- Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
- In partnership with all associates, ensure regular loss prevention compliance.
- Full responsibilities associated with External Key Carrier designation.
Requirements
- High school diploma or equivalent preferred
- 1–3 years related experience
- Minimum 2 years management experience or equivalent internal development
- Experience in Print Center operations
- Experience with logistics, freight, and visual merchandising
- Strong PC skills: Microsoft PowerPoint, Excel, Word, Outlook
- Subject matter expert in Print Services and related systems
- Proficient with role-related technology and POS systems
- Advanced selling skills
- Strong interpersonal and communication skills (verbal and written)
- Passion for our brand, products, services, and solutions
- Desire to continuously grow selling skills and product knowledge
- Ability to coach, train, and develop others
- Adaptable, positive, and engaging; demonstrates integrity, accountability, and trust
- Action-oriented, drives for results, makes sound decisions, and demonstrates patience
- Ability to consent to periodic comprehensive background checks
Skills
- Print Services
- Sales
- Customer Service
- Leadership
- Team Development
- Operational Efficiency
- Logistics
- Freight Management
- Visual Merchandising
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- POS Systems
Location
- Retail Store
Work Type
- Full-time
Experience Level
- 1-3 years related experience
- Minimum 2 years management experience
Education Level
- High school diploma or equivalent preferred
Salary/Compensations
- $18/hour to $23/hour
Benefits
- 401(k)
- Competitive salaries
- Benefits package
- Opportunities to move and grow within the organization
- Eligibility to participate in an incentive program
About the Company
- The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.
Equal Opportunity
- The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
- We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.