Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Box Office Manager oversees all ticket office operations, ensuring efficient and effective service delivery through strong leadership, staff training, event management, and operational oversight. This role fosters collaborative relationships with promoters, artist representatives, regional leadership, and venue team members while directing departmental planning, administration, and policy implementation. The Box Office Manager is also responsible for maintaining accurate show records, customer databases, and reporting systems to support informed decision-making and exceptional customer experiences.

Responsibilities

Creates events with appropriate ticketing software, ensuring accuracy, timely response to needs, and follow-through with General Manager, Manager Ticketing, Talent Buyers, and Rental Clients.
Assists in building and maintaining the event ticketing system.
Manages seating inventory from event build through settlement, with emphasis on delegation to staff.
Manages box office operations through staffing and scheduling.
Hires, trains, and empowers staff to ensure adherence to departmental guidelines and practices.
Ensures equipment is working appropriately and verifies correct ticket sales.
Updates ticket and show-related information in internal software.
Maintains continuous rapport between artist management and venue for ticket needs and sales.
Attends production promotion meetings and works with booking department members to program events correctly.
Leads staff in proper Customer Service Policies, including resolving customer issues and interfacing with other departments, assuring consistent, courteous, respectful, and timely service.
Prepares and provides pertinent reports to the finance department, other departments, and third parties on event settlement and ticket counts.
Oversees ticket inventory and overall pricing, maintaining dynamic pricing initiatives.
Advances items essential for program functionality and on-site execution as required.
Facilitates backend sales and provides data-driven insights to inform pricing adjustments and identify revenue-increasing opportunities.
Responds to venue customer inquiries through dedicated channels, providing timely and professional assistance.
Implements the overall design and development of initiatives for VIP and Platinum ticketing.
Generates and provides input on collateral, sales, and marketing materials.
Acts as departmental liaison to coworkers, venues, management, and agencies.

Requirements

High School Diploma or its equivalency (BA/BS Degree Preferred)
4-6 years of related work experience
Previous experience in the music industry and event planning
Prior supervisory experience required
Experience with ticketing systems and basic knowledge of databases
Strong math aptitude with a focus on detail and accuracy
Computer savvy
Knowledgeable and skilled in Microsoft Office (Word, Excel and Outlook)
Strong interpersonal, written and verbal communication skills
Strong time management and customer service skills
Strong attention to detail and moderate to complex problem-solving skills
Able to multitask and prioritize heavy workload in a fast-paced working environment
Knowledge of industry best practices
Proven ability to manage and lead a team

Skills

Ticketing software
Databases
Microsoft Office (Word, Excel, Outlook)
Interpersonal communication
Written communication
Verbal communication
Time management
Customer service
Attention to detail
Problem-solving
Multitasking
Prioritization

Location

Global

Work Type

Full-time

Experience Level

4-6 years
Supervisory

Education Level

High School Diploma
BA/BS Degree Preferred

Salary/Compensations

$59,564.55 - $65,000.00
Eligible for bonus

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid holidays
Vacation time
Sick time
Company-paid basic life insurance
Voluntary life insurance
Parental leave
401k Plan with employer match
Flexible spending account options
Health savings account options
Wellness offerings

About the Company

For over 20 years, AEG has been a leader in transforming sports and live entertainment, hosting over 160 million guests annually and promoting over 10,000 shows and 22,000 events worldwide.
AEG is committed to innovation, artistry, and community, utilizing its extensive network of venues, sports franchises, music brands, entertainment districts, ticketing platform, and sponsorship activations to create memorable experiences.
The company strives to build a diverse and inclusive culture that reflects its audiences and supports its communities.
AEG aims to minimize environmental impact through sustainable business practices.

Equal Opportunity

AEG is an equal opportunity employer and does not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.
Employer does not offer work visa sponsorship for this position.