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About the Role
Silearth is dedicated to capturing and sharing the beauty of natural landscapes. We are seeking a Customer Service Representative to be the first point of contact, representing our brand, answering inquiries, and ensuring a positive customer experience.
Responsibilities
- Professionally handle all inbound customer inquiries via email, phone, and social media channels in a timely and efficient manner.
- Provide accurate and detailed information regarding our products, such as photographic prints, and services.
- Resolve customer issues and complaints with empathy and professionalism, aiming for first-contact resolution.
- Process customer orders, returns, and exchanges accurately.
- Maintain and update customer records in our internal database, ensuring a high level of data integrity.
- Gather and document customer feedback to help our team improve our products and services.
- Collaborate with other team members to ensure a seamless and consistently excellent customer journey.
Requirements
- Proven experience in a customer service, customer support, or a similar client-facing role.
- Exceptional written and verbal communication skills with a professional and friendly telephone manner.
- Strong interpersonal skills and a genuine passion for helping others.
- Excellent problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency in using common customer service software and CRM systems.
- Strong organisational and time-management skills with the ability to prioritise tasks effectively.
- A high level of attention to detail and accuracy in all work.
- A personal interest in photography, travel, or nature is highly desirable.
Skills
- Customer Service
- Customer Support
- Client-facing
- Written Communication
- Verbal Communication
- Interpersonal Skills
- Problem-Solving
- CRM Systems
- Organizational Skills
- Time-Management
- Attention to Detail
Location
- New York, NY, United States
Work Type
- Full-time
- Onsite
Salary/Compensations
- $18.52 - $45.00 per hour
Benefits
- A competitive hourly wage and benefits package.
- Opportunities for professional development and career growth.
- A supportive, creative, and friendly team environment.
- Generous paid time off and holiday entitlement.
- Employee discounts on Silearth products.
About the Company
- Silearth is a unique organisation dedicated to capturing and sharing the stunning beauty of natural landscapes, with a special focus on iconic locations like Joshua Tree, California.