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About the Role

To ensure all daily living needs and essential treatment services are provided to youth, implementing program scheduling, policies, and procedures while utilizing Therapeutic Crisis Interventions (TCI).

Responsibilities

• Maintain shift coverage and primary supervision and support of residential clients.
• Set and contribute to a safe, dignified, orderly atmosphere by enforcing program rules, policies, and procedures.
• Respond appropriately to emergencies including contacting appropriate staff and supervisors, interacting with police, fire, and medical personnel as needed.
• Perform daily maintenance duties including cleaning and maintaining communal areas.
• Prepare and serve resident meals as needed.
• Maintain thorough and accurate records, files, correspondence, and statistics.
• Complete necessary documentation in a timely, accurate, complete, and legible manner.
• Maintain accurate facility logs, rosters, incident reports, and schedules.
• Manage the front desk to ensure secure access for authorized individuals only.
• Conduct new client orientations, including reviewing program rules, leading facility tours, providing local resource information, and professionally responding to ongoing client requests.
• Perform regular rounds to inspect living quarters, common areas, and building perimeters to ensure a safe, clean, and secure environment.
• Adhere strictly to professional boundaries and client confidentiality standards.
• Ensure seamless information sharing during staff shift changes.
• Perform other related duties as assigned by supervisor.

Requirements

• High School Diploma or GED
• Authorized to work in the U.S.
• Ability to work in-person in New York City (NYC)
• Ability to travel to other Rising Ground Sites (if required)

Location

• New York City (NYC)

Work Type

• Field
• 24/7 program
• Evening hours
• Weekend hours

Education Level

• High School Diploma or GED

Benefits

• 11 Paid Holidays
• Paid Sick Time
• Paid Vacation
• Paid Personal days
• Medical - 3 plan options
• Dental - 2 plan options
• Vision - 1 plan option

Equal Opportunity

• It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.