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About the Role

The Claims Adjuster Level 2, Auto Physical Damage contributes to Wawanesa's goals of delivering an exceptional and consistent member (policy holder) experience through the fair and equitable adjustment of low complexity auto physical damage claims. This role is responsible for applying and explaining policy coverages and documenting claim files through the life of a claim. The role is accountable for providing timely service and prompt management of your claims from initial report to conclusion.

Responsibilities

Provide direction and support to our members, throughout the claims process, by providing exceptional service delivered with empathy.
Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
Adjustment of low complexity auto physical damage claims.
Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members (policy holders).
Establish timely and accurate loss and expense reserves through the life of a claim through evaluation of relevant information from sources such as appraisers, third party adjusters, and auto repair facilities.
Ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa’s adjusting guidelines, and recognizing when to engage appropriate internal and external resources.
Collaborate directly with vendors such as: appraisers, rental companies, repair facilities and other business partners inside and outside the organization to coordinate services.
Negotiating and conveying claim settlements within authority limits.
Communicating claim decisions promptly and effectively, while still delivering an exceptional customer experience.
Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
Remain up to date with legislative changes and trends in the insurance industry as well as complying with all provincial requirements.
Support CAT plan as necessary, including potentially assisting on claims outside of your service area.
Perform other duties as assigned.

Requirements

1 year of insurance minimum experience, preferably with Auto.
Post-secondary degree is preferred.
Currently working towards, or completed, a CIP designation through the Insurance Institute of Canada.
Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
Excellent communication skills; listening, written, and spoken.
Good investigative and analytical skills.
Detail oriented with a high degree of accuracy regarding data entry.
Excellent time management and organizational skills with the ability to prioritize in a fast paced, changing environment.
Good negotiation, decision making and critical thinking skills as well as a willingness to improve.
Strong teamwork skills with the ability to collaborate with others.

Skills

Auto
Customer service
Communication
Investigative skills
Analytical skills
Detail oriented
Time management
Organizational skills
Negotiation
Decision making
Critical thinking
Teamwork

Location

Calgary, AB
Edmonton, AB
Lethbridge, AB
Toronto (North York), ON
Kitchener, ON
Ottawa, ON
Moncton, NB
Darmouth, NS

Work Type

Hybrid
Full-time
Part-time

Experience Level

Level 2

Education Level

Post-secondary degree preferred
CIP designation

Salary/Compensations

Level 1: $48,000 - $54,000
Level 2: $54,000 - $66,000
Level 3: $64,000 - $78,000

Benefits

Annual bonus plan
Leave of absence top-up programs
Generous vacation time
Personal days
Premium free benefits
Pension plan

About the Company

The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD).
Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada.
Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,300 employees distributed across the Canadian regions and communities where we operate.
We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change.
We are also proud to be recognized as one of Manitoba’s Top Employers.
To learn more visit wawanesa.com.

Equal Opportunity

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.
We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.
Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.