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About the Role

The Senior Account Manager is the engine of the studio, owning the client relationship day-to-day, managing every creative touchpoint from brief to delivery, and leading a team to produce consistently strong retail and channel marketing work across a broad product portfolio. This role requires a high quality bar, team inspiration, client confidence, and a strong understanding of creative and production processes to set accurate timelines and proactively address issues.

Responsibilities

Serve as the primary day-to-day contact for the client, owning communications across briefing, status updates, reviews, and presentations
Build a trusted, proactive client relationship - consultative in approach, solutions-focused when challenges arise, and reliable at every touchpoint
Develop deep knowledge of the brands, retail environment, product portfolio, and competitive landscape across electronics and appliances categories
Identify opportunities to improve client work and add value to the account, surfacing ideas and recommendations
Write and own all incoming briefs, translating client requirements into clear, actionable creative direction
Proof and quality-control all outgoing work - ensuring accuracy, brand consistency, and production standards are met
Set and track realistic timelines across multiple concurrent projects, applying strong knowledge of creative and production workflows
Coordinate with print and merchandise suppliers, managing relationships, specifications, and delivery schedules
Help manage, develop and grow the team
Allocate resource across the workload thoughtfully, balancing team capacity with project priority
Provide regular, clear, and constructive feedback that helps team members grow and produce their best work
Build a collaborative studio environment where people feel supported, trusted, and accountable
Manage out-of-scope project-level budgets, including cost estimation, purchase orders, invoicing, and reconciliation
Source and coordinate freelancers and production partners when needed, negotiating rates and managing delivery
Flag budget risks and variances early, escalating to the Account Director or Group Account Director where required

Requirements

Substantial account management experience in an agency or in-house studio, with a track record of leading client relationships independently and with confidence
Proven experience managing and developing a small creative team
Solid retail or channel marketing background, with hands-on experience across print, digital, social, and web channels
Excellent briefing and proofing skills
Confident client communicator and presenter
Strong project management skills: experienced running multiple concurrent projects without losing grip on the detail
Working knowledge of print and merchandise production processes and supplier management
Comfortable with project-level budgets, purchase orders, and the financial admin that comes with running a busy account
Professional proficiency in a European language is a strong advantage
Advanced proficiency with Gen AI tools to improve account management workflows
Experience designing or refining AI-assisted workflows for yourself and your team
Ability to evaluate AI-generated outputs critically, applying judgment to ensure accuracy, brand alignment, and quality
An agentic approach to problem-solving: you break complex, multi-step challenges into manageable components, identify the most efficient path forward, and adapt when circumstances change
Confidence guiding team members in responsible and effective AI use

Skills

Client relationship management
Creative and production process understanding
Timeline management
Brief writing
Quality control
Supplier coordination
Team development
Resource allocation
Feedback delivery
Budget management
Freelancer and partner negotiation
AI tools proficiency
AI workflow design
Critical evaluation of AI outputs
Problem-solving
AI use guidance

Location

London, United Kingdom

Work Type

Hybrid

Experience Level

Senior

About the Company

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands.
We partner with over 300 clients in 40+ countries.
Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work.
Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Our values shape everything we do: Be Ambitious to succeed, Be Imaginative to push the boundaries of what’s possible, Be Inspirational to do groundbreaking work, Be always learning and listening to understand, Be Results-focused to exceed expectations, Be actively pro-inclusive and anti-racist across our community, clients and creations.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets.
Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Equal Opportunity

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected.
All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.