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About the Role
Holiday Inn Express Wall Street is hiring a General Manager to lead operations for a high-volume select-service property. This role requires a leader who understands the Manhattan labor market and urban occupancy pressures, with direct responsibility for an asset in a dense business corridor. Success is measured by GOP margins and IHG brand compliance.
Responsibilities
- Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
- Set clear expectations and provide the guidance necessary to achieve exceptional performance.
- Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
- Continuously seek opportunities to enhance guest interactions and exceed expectations.
- Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
- Monitor financial performance through regular analysis and implement corrective actions as needed.
- Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
- Implement best practices to uphold quality and safety standards.
- Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.
Requirements
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
- Occasional travel required.
Skills
- Leadership
- Guest Experience Management
- Financial Acumen
- Operational Management
- Employee Development
Location
- Wall Street
Work Type
- Full-time
Experience Level
- Previous hotel management experience required
Education Level
- Associate or Bachelor’s Degree in Business, Hospitality or a related field
Benefits
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Quarterly Bonuses and Incentives
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Technology Reimbursements
About the Company
- HHM Hotels is proud to be an equal-opportunity employer.
Equal Opportunity
- We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.