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About the Role

Reporting to the Senior Project Manager, the Project Manager leads business improvement and sustainment initiatives within Urban Forestry, with a primary focus on developing programs to advance workforce training, knowledge, qualifications and skills in alignment with evolving arboricultural industry standards and emergent technology. This role supports strategic projects and operational improvements that enhance service delivery, improve work quality, and drive organizational effectiveness across the division.

Responsibilities

• Develops and implements detailed plans and recommends policies regarding program specific requirements, such as developing policies related to tree inspection and tree risk assessment.
• Manages assigned projects, ensuring effective teamwork, communication, high standards of work quality, organizational performance, and continuous learning.
• Conducts research into assigned areas, ensuring research considers developments within the arboricultural field, corporate policies and practices, legislation, and initiatives by other levels of government.
• Ensures project expenditures are controlled and maintained within approved budget limitations.
• Oversees the delivery of high-quality divisional projects, such as the development and implementation of apprenticeship, trade certification, and workforce training programs.
• Conducts research, identifies requirements, and analyzes business processes for opportunities to optimize operational effectiveness and efficiency, including using advanced technologies such as resistance drills, sonic tomography, and LIDAR.
• Anticipates, analyzes, and identifies organizational and program delivery impacts of emerging issues and activities; recommends innovative divisional solutions using sound professional judgment, conflict resolution, and negotiation skills to successfully manage sensitive and controversial matters.
• Responds to emergency and priority situations by anticipating problems, making decisions, and deploying appropriate strategies and resources.
• Oversees and evaluates the work performance of external service providers regarding quality, timeline, cost, and completion of required tasks.
• Identifies and recommends approaches for addressing program/activity gaps and issues, ensuring alignment with other City and divisional priorities and objectives.
• Monitors work output, reviews project deliverables, and ensures project staff and divisional stakeholders complete assigned deliverables on time, on schedule, on budget, and at quality standards.
• Develops and implements project control systems, procurement oversight, cost evaluation methodologies, and performance evaluation criteria, in accordance with approved corporate policies and guidelines.
• Reviews, evaluates, and recommends detailed project plans and project deliverables to Director/Senior Project Manager, including strategic planning initiatives related to procurement planning, budget analysis, preparation of reports and recommendations, and ensuring City obligations are met and are in compliance with applicable legislation.
• Manages and reports sub-project progress to senior management regarding technology, staffing level, costs, schedules, and operations.
• Prepares, develops, and negotiates agreements with suppliers, contractors, other divisions, partner organizations, agencies, and community groups.
• Develops and manages requests for proposals/quotations in accordance with the City's policies and procedures and manages evaluation and selection processes and contracts with suppliers.
• Ensures compliance with contractual agreements, project charters, and legislative requirements.
• Manages contentious issues regarding projects, ensuring follow-up documentation, corrective action, and implementation of preventative strategies.
• Negotiates and implements innovative solutions to complex project challenges involving multiple stakeholders to achieve assigned objectives.
• Develops, coordinates, and approves effective communication activities for all levels of staff in the division to ensure strategic plans are widely understood and paramount in all strategic and day-to-day decision-making.
• Communicates any potential situations of political and/or media attention; makes recommendations on the course of action and ensures the Director/Senior Project Manager is apprised of issues impacting the service delivery of the project and any potential impact on divisional operations.
• Conducts and/or coordinates appropriate training and communication to staff regarding events/projects, policies, and procedures, including leading and standardizing training programs, and improving documentation, reporting, and tracking systems used to monitor training requirements and certifications.
• Develops programs to ensure quality of work and service delivery meet corporate and divisional standards, and employees are trained to perform work in compliance with all legislative requirements and arboricultural industry best practices.
• Represents the division in meetings with a wide and diverse range of internal and external partners, City Divisions, community groups, agencies, senior staff, and elected officials.
• Cultivates and retains strategic relationships with corporate representatives, media partners, local businesses, politicians from three levels of government, and internal senior-level management.
• Develops briefing notes and reports to senior management, Committees, and Council.

Requirements

• Must possess International Society of Arboriculture (ISA) or ISA TRAQ certification, Provincial Certificate of Qualification (444A/444B), and/or equivalent combination of experience and education.
• Extensive experience in municipal urban forestry operations, including identification of tree species and their maintenance requirements in an urban environment similar to Toronto's, as well as knowledge of common diseases and pests of trees planted in the region and their recommended treatment.
• Experience in a project management leadership role, delivering projects, activities, and assignments from inception through to implementation with minimal direction while balancing political, community, and other stakeholder interests.
• Considerable experience leading the development and implementation of training, certification, and professional development programs that support workforce modernization, business improvement, and operational sustainment initiatives.
• Must have use of a vehicle at all times and must possess a valid Ontario Class "G" Driver's Licence, and the ability to obtain a City driver's permit.
• Ability to communicate effectively to document complex processes and systems and deliver presentations and training to staff and management at all levels.
• Interpersonal and conflict management skills to work productively with staff, partners, and contractors both internal and external to the organization.
• Ability to consistently deliver on demanding assignments requiring critical judgment, analytical thinking, and problem-solving with creativity.
• Knowledge of, and experience applying relevant government legislation including the Occupational Health & Safety Act, Arborist Safe Work Practices, Highway Traffic Act and Ontario Labour Code as well as City of Toronto By-laws and municipal procedures relating to trees.
• Highly proficient with database software packages and other corporate software applications.
• Experience with data processing, analysis, reporting, and automation would be considered an asset.

Skills

• Workforce training
• Knowledge advancement
• Qualifications development
• Skills development
• Arboricultural industry standards
• Emergent technology
• Strategic projects
• Operational improvements
• Service delivery enhancement
• Work quality improvement
• Organizational effectiveness
• Tree inspection
• Tree risk assessment
• Project management
• Teamwork
• Communication
• Work quality
• Organizational performance
• Continuous learning
• Research
• Arboricultural field developments
• Corporate policies and practices
• Legislation
• Government initiatives
• Budget management
• Apprenticeship programs
• Trade certification programs
• Workforce training programs
• Business process analysis
• Operational optimization
• Operational efficiency
• Advanced technologies (resistance drills, sonic tomography, LIDAR)
• Problem anticipation
• Problem analysis
• Problem identification
• Organizational impact assessment
• Program delivery impact assessment
• Innovative solutions
• Professional judgment
• Conflict resolution
• Negotiation skills
• Sensitive matter management
• Controversial matter management
• Emergency response
• Priority situation response
• Decision making
• Resource deployment
• Service provider evaluation
• Program gap identification
• Program gap recommendation
• Program issue identification
• Program issue recommendation
• Divisional priority alignment
• City priority alignment
• Work output monitoring
• Project deliverable review
• Stakeholder management
• Project control systems
• Procurement oversight
• Cost evaluation methodologies
• Performance evaluation criteria
• Corporate policies
• Corporate guidelines
• Project plan review
• Project deliverable review
• Strategic planning
• Procurement planning
• Budget analysis
• Report preparation
• Recommendation preparation
• City obligation compliance
• Legislative compliance
• Sub-project progress reporting
• Technology management
• Staffing level management
• Cost management
• Schedule management
• Operations management
• Agreement negotiation
• Supplier agreement management
• Contractor agreement management
• Inter-divisional agreement management
• Partner organization agreement management
• Agency agreement management
• Community group agreement management
• Request for proposal (RFP) development
• Request for quotation (RFQ) development
• Evaluation process management
• Selection process management
• Contract management
• Contractual agreement compliance
• Project charter compliance
• Legislative requirement compliance
• Contentious issue management
• Follow-up documentation
• Corrective action implementation
• Preventative strategy implementation
• Complex project challenge resolution
• Stakeholder engagement
• Objective achievement
• Communication activity development
• Communication activity coordination
• Communication activity approval
• Staff communication
• Strategic plan communication
• Day-to-day decision-making communication
• Political situation communication
• Media attention communication
• Course of action recommendation
• Issue reporting
• Service delivery impact reporting
• Divisional operations impact reporting
• Training coordination
• Communication coordination
• Staff training
• Event training
• Project training
• Policy training
• Procedure training
• Training program standardization
• Documentation improvement
• Reporting system improvement
• Tracking system improvement
• Training requirement monitoring
• Certification monitoring
• Quality of work assurance
• Service delivery assurance
• Corporate standard compliance
• Divisional standard compliance
• Employee training
• Legislative requirement compliance
• Arboricultural industry best practices
• Accessibility for Ontarians with Disabilities Act (AODA)
• Workplace Hazardous Materials Information System (WHMIS)
• Technical Standards and Safety Authority (TSSA)
• Fire Code
• Electrical Code
• Occupational Health & Safety Act (OHSA)
• Arborist Safe Work Practices (ASWP)
• Meeting representation
• Internal partner engagement
• External partner engagement
• City Division engagement
• Community group engagement
• Agency engagement
• Senior staff engagement
• Elected official engagement
• Strategic relationship cultivation
• Strategic relationship retention
• Corporate representative engagement
• Media partner engagement
• Local business engagement
• Government politician engagement
• Senior management engagement
• Briefing note development
• Report development
• Committee reporting
• Council reporting
• International Society of Arboriculture (ISA) certification
• ISA TRAQ certification
• Provincial Certificate of Qualification (444A/444B)
• Municipal urban forestry operations
• Tree species identification
• Tree maintenance requirements
• Urban environment knowledge
• Tree diseases knowledge
• Tree pests knowledge
• Tree treatment knowledge
• Project management leadership
• Minimal direction project delivery
• Political stakeholder balancing
• Community stakeholder balancing
• Other stakeholder balancing
• Training program development
• Certification program development
• Professional development program development
• Workforce modernization support
• Business improvement support
• Operational sustainment initiative support
• Vehicle use
• Valid Ontario Class "G" Driver's Licence
• City driver's permit acquisition
• Effective communication
• Complex process documentation
• System documentation
• Presentation delivery
• Training delivery
• Staff training delivery
• Management training delivery
• Interpersonal skills
• Conflict management skills
• Productive work
• Critical judgment
• Analytical thinking
• Problem-solving
• Creativity
• Occupational Health and Safety Act knowledge
• Arborist Safe Work Practices knowledge
• Highway Traffic Act knowledge
• Ontario Labour Code knowledge
• City of Toronto By-laws knowledge
• Municipal procedures knowledge
• Database software proficiency
• Corporate software application proficiency
• Data processing experience
• Data analysis experience
• Data reporting experience
• Data automation experience

Location

• ETOBICOKE CIVIC CENTRE, 399 The West Mall

Work Type

• Full-time
• Permanent

Experience Level

• Extensive experience in municipal urban forestry operations
• Experience in a project management leadership role
• Considerable experience leading the development and implementation of training, certification, and professional development programs

Education Level

• International Society of Arboriculture (ISA) or ISA TRAQ certification
• Provincial Certificate of Qualification (444A/444B)
• Equivalent combination of experience and education

Salary/Compensations

• $105,241- $160,649

About the Company

• The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
• The City of Toronto is committed to creating an accessible and inclusive organization.
• We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
• Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
• Disability-related accommodation during the application process is available upon request.

Equal Opportunity

• The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
• Learn more about the City’s commitment to employment equity.
• The City of Toronto is committed to creating an accessible and inclusive organization.
• We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
• Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
• Disability-related accommodation during the application process is available upon request.
• Learn more about the City’s Hiring Policies and Accommodation Process.