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About the Role

Luxer One Liaison is seeking a friendly, professional, organized, and customer-obsessed individual to provide package management services to luxury apartment buildings in Downtown Austin, TX. This role involves organizing and maintaining package reception rooms and locker systems, establishing an on-site presence, and efficiently managing assigned sites using company software.

Responsibilities

• Build and establish an on-site presence within assigned properties by providing in-person and written support to residents.
• Log recently-delivered packages into the property's package management system/software.
• Deliver packages to resident doors or in-unit (60lbs MAX).
• Arrange and label packages on shelving for easy resident location.
• Identify and address aging or stale packages through physical audits and software review.
• Handle email correspondence through Gmail with residents, property staff, and management.
• Serve as a primary liaison between the property and Luxer One Support.
• Perform or troubleshoot lightweight maintenance on locker/package room management system hardware and software.
• Organize and maintain package reception rooms and locker systems.

Requirements

• At least 18 years old.
• 1-2 years of customer service experience in a client-facing role.
• Reliable transportation (personal vehicle or public transit access).
• Comfortable using technology, including digital package management software, Google Suite, and Apple Hardware/Software.
• Strong organizational and independent problem-solving abilities.
• Clear written and verbal communication skills.
• Ability to perform regular physical activity, including lifting and arranging packages up to 60 LBS.
• Ability to maneuver within storage areas safely.
• Ability to sit and stand for extended periods.
• Ability to work effectively in environments with varying temperatures.
• Willingness to perform additional duties as assigned.
• Willingness to make up for hours missed or cover shifts as needed.

Skills

• Customer service
• Technology proficiency
• Package management software
• Google Suite
• Apple Hardware/Software
• Organization
• Independent problem-solving
• Written communication
• Verbal communication

Location

• Downtown Austin, TX

Work Type

• Part Time
• Onsite

Experience Level

• 1-2 years customer service experience

Benefits

• 401K with employer match
• Accrued PTO
• 40 Hours of Sick Leave
• Employee Assistance Program
• Liaison Uniform and Equipment Provided
• Opportunities for advancement

About the Company

• Luxer One Liaison provides package management services to luxury apartment buildings.