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About the Role

HSS is a leading hospital for orthopedics and rheumatology, recognized by U.S. News & World Report and a recipient of the Magnet Award for Nursing Excellence. We offer an innovative, supportive, and inclusive environment for professionals at all career stages, fostering growth and success through collaboration and a commitment to our Mission.

Responsibilities

• Accountable for a high-performing network infrastructure company-wide, including planning and management of voice communications, advanced customer experience/contact center technologies, routing and switching, Software Defined Networking, WAN/LAN operations, business continuity, and cloud services.
• Collaborate with IT leadership to develop strategic and tactical solution plans for IT, focusing on future technology infrastructure.
• Conduct strategic and tactical planning to develop technical roadmaps and ensure delivery of supportable technology solutions.
• Partner with IT leadership to build and modernize organizational structure and business processes for digital growth.
• Manage the evaluation and adoption of emerging technologies such as cloud, software-defined networking, network security, remote access, load balancers, and collaboration tools.
• Ensure cost-effective design, development, integration, implementation, testing, and maintenance of new services, equipment, and systems.
• Develop and lead a high-performing network infrastructure engineering and operations team for reliable IT service delivery.
• Build strong links between network teams and other functions to create multidisciplinary teams.
• Drive a collaborative culture valuing technical depth, accountability, and customer service.
• Establish, maintain, and execute operations procedures leveraging efficiencies and best practices.
• Oversee service management activities including change and release management, testing, quality assurance, and end-to-end technical integration.
• Oversee infrastructure investment direction in collaboration with team members, leadership, and partners.
• Oversee cybersecurity protections on all network infrastructure resources according to established policies.
• Drive the delivery of major technology and infrastructure projects and service management improvements to achieve quality, productivity, and ROI goals.
• Implement and maintain controls and monitoring procedures to ensure availability of critical systems and minimize service interruptions.
• Develop a vendor management process for products and services to optimize utilization, ensure a best-fit vendor mix, and achieve demonstrable savings.

Requirements

• Undergraduate degree in computer science, mathematics, engineering, or a related field.
• A minimum of 10 years of experience in technology leadership positions with an emphasis on infrastructure services.
• A strong technical background as a data and or voice network engineer.
• 7-10 years of experience leading, directing, and controlling a complex, highly technical network operation or organization.
• Demonstrated knowledge of current and emerging technologies and the ability to apply them to business needs.
• A track record of working collaboratively and productively with business partners.
• Deep knowledge of infrastructure, system architecture, technology life cycle management, cloud computing and operations, IaaS (public and private cloud), networking, storage, infrastructure and technology-based security practices, and application and infrastructure monitoring.

Location

• New York City

Work Type

• Regular Full time
• Day shift

Experience Level

• 10+ years of experience in technology leadership
• 7-10 years of experience leading network operations

Education Level

• Undergraduate degree in computer science, mathematics, engineering, or a related field.

Salary/Compensations

• $169,000.00 - $257,875.00

Benefits

• Eligible for additional benefits consistent with the role.

About the Company

• HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report.
• HSS was the first hospital in New York City to receive the distinguished Magnet Award for Nursing Excellence.
• HSS provides an innovative, supportive, and inclusive environment for professionals at all career stages.
• We are looking for exceptional talent who align with our unique workplace culture and want to maximize abundant opportunities for growth and success.

Equal Opportunity

• Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment.
• Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.