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About the Role

The Resident Manager is responsible for the daily operations of their assigned building, ensuring residents receive consistent, exceptional customer service in line with Sifton Properties Limited's Mission. This full-time, live-in position involves collaboration with Maintenance, Leasing, and Leadership teams, as well as contractors, to address building and resident issues. The role ensures excellent, responsive service for resident requests, maintains a clean, well-maintained, and secure building, and reports to the Property Manager.

Responsibilities

Provide efficient, friendly service to residents with a focus on solving resident concerns directly.
Maintain a high level of communication with residents via face-to-face, phone, or email.
Deliver on the Company Mission of providing “Outstanding Customer Experiences”.
Support the safe operation and maintenance of building amenities.
Facilitate the completion of all building and suite service requests with support from the Maintenance Manager and Property Manager.
Perform basic repairs and maintenance in suites and common areas that do not require skilled tradesmen.
Contact the Maintenance Team if a sub-trade or assistance is required.
Address service requests regarding ventilation, air quality, sustainability technologies, lighting, plumbing, etc.
Perform and complete related administrative tasks within the building’s Administration/Management office.
Collect rents, process lease renewals, and assist with rental arrears.
Address resident behavioral issues that impact the overall enjoyment of the building.

Requirements

3-5 Years’ experience in Building Management or related customer service roles in Property Management.
Prior experience with interior and exterior building maintenance and mechanical systems.
Professional, friendly and enthusiastic attitude towards tenant customer service.
Adept at troubleshooting problems effectively.
Able to manage and prioritize multiple tasks calmly and with consistency.
Available to work evenings, weekends, and on-call schedule as required.
A valid driver’s license and dependable vehicle.
Working knowledge of safe work practices, including OSA, WHMIS, HSA and RTA.

Skills

Salesforce or comparable CRM software is an asset.
Proficient in Microsoft Office.
Knowledge of green building technologies an asset.
Troubleshooting problems effectively.
Managing and prioritizing multiple tasks calmly and with consistency.
Addressing and diffusing emergencies professionally with a calming demeanor.

Location

Live-in position

Work Type

Full-time

Benefits

Comprehensive Benefits Packages
Growth, Training, and Development Programs
Fun Community Events
Employee Recognition Program
Employee Referral Program
Employee Donation Matching Program
Employee Assistance Program

About the Company

As a family-based company for over 100 years, we are committed to creating and maintaining successful teams.
We recognize the invaluable contributions of our team members and prioritize their development, health and well-being.
For generations, we’ve been in the business of building communities for people to live, work and play.
Experience what it means to be part of our family, and build a career you’re proud of.

Equal Opportunity

Inclusive and Accessible Work Environment: Everyone is welcome, and we strive to make our workplace inclusive for all.