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About the Role

CLEAR is building the secure identity company of the future, aiming to make experiences safer and easier. The secure identity platform is transforming how people live, work, and travel, unlocking frictionless experiences. As a General Manager, you will lead and drive daily operations for your location, focusing on employee engagement, exceptional security and customer service, and overall operational efficiency.

Responsibilities

Lead day-to-day operations of a team of Ambassadors and Managers utilizing CLEAR technology for airport security, customer service, and sales.
Act as the business owner for the airport, driving execution to achieve KPIs and metrics.
Hire, develop, and sustain a diverse team to meet CLEAR's objectives in security, service, and sales.
Drive employee engagement and foster accountability for exceptional security and customer service experiences, while promoting the CLEAR story.
Performance manage salaried and hourly team members, including conducting difficult conversations.
Build stakeholder relationships with TSA, airline, and airport partners, addressing needs and inquiries promptly.
Manage labor for optimal utility, overseeing payroll and scheduling.
Spend at least 80% of time on the airport floor in a customer-facing environment.

Requirements

At least 6 years of leadership experience in a high-volume, fast-paced, customer-facing environment (e.g., retail, restaurants, hospitality, rental cars).
Self-motivated, positive, and passionate about fostering teamwork.
Prior experience managing both salaried and hourly employees is required.
High standards, excellent interpersonal and communication skills, and commitment to training, mentoring, and motivating the team.
Excellent leadership and organizational skills, with the ability to manage multiple priorities and influence others in a dynamic environment.
Indefatigable in achieving individual and team goals, with a desire for career growth and development.
Experience reviewing and reporting on KPIs regularly.
Ability to adhere to policies and procedures set by CLEAR, airport, state, and federal regulations.
Availability to work a non-traditional schedule, including weekends, holidays, early mornings, and/or evenings.
Must successfully complete a government background investigation.

Skills

Leadership
Operations Management
Customer Service
Sales
Employee Engagement
Performance Management
Stakeholder Relationship Management
Labor Management
Payroll
Scheduling
Interpersonal Skills
Communication Skills
Training
Mentoring
Motivation
Organizational Skills
Priority Management
Influencing
KPI Reporting

Location

Airport

Work Type

Full-time

Experience Level

6+ years of leadership experience

Salary/Compensations

$146,000-$186,000 / year

Benefits

Competitive compensation structure with base and target bonus
3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service
10 company-paid holidays
$100 monthly wellness stipend for health and fitness-related expenses
401k Retirement Plan with company match
Comprehensive benefit offerings including medical, dental, vision, pet, home, and auto insurance
Company-paid disability and life insurance
Family Planning benefits through KindBody
Paid Parental Leave
Family, Military & Bereavement Leave Program
Emotional Well Being Assistance
Ongoing training & development programs
Free CLEAR memberships for you and one other
Discounted membership for three friends

About the Company

CLEAR is building THE secure identity company of the future.
Our mission is to make experiences safer and easier—physically and digitally.
With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel.
Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.

Equal Opportunity

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs.
We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.