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About the Role

The Client Care Coordinator is responsible for the overall delivery and coordination of mental health and related services for homeless individuals. This role will enhance existing services by assessing clients' long-term goals and collaborating with case management to set achievable goals and establish community linkages for successful progress towards independent living.

Responsibilities

• Complete a comprehensive bio-psychosocial assessment with each client to understand strengths and service needs.
• Provide clear written reports that capture assessment findings and recommendations.
• Assist homeless clients in navigating multiple systems and coping with the stressors and anxiety induced by homelessness.
• Provide outreach services, crisis intervention, risk assessment, safety planning, and psycho-education.
• Prioritize and conduct unit visits to high-risk clients to coordinate safety planning efforts.
• Prepare clients to accept services.
• Collaborate with ACS and/or prevention services agencies and participate in conferences to advocate on behalf of clients.
• Make appropriate referrals and facilitate linkages between mental health providers, government agencies, and other related community-based services.
• Serve as agency/program liaison between government agencies, community-based organizations, and/or groups.
• Improve access to mental health services for clients by facilitating in-person or telehealth services.
• Enhance delivery and coordination of mental health and related services.
• Work effectively as part of a multi-disciplinary team of service providers to enhance engagement and ensure quality service.
• Confer and consult with professional and technical personnel in implementing a multidisciplinary approach to client care and well-being.
• Deliver enhanced mental health services: conduct biopsychosocial assessment, provide on-site mental health services (team counseling & brief intervention services), coordinate clinical treatment (clinical care coordination) referral, as well as linkage to care (medication management or psychotherapy) and follow-up.
• Promote in-person or telehealth usage by utilizing H+H Express Care and other telehealth service utilization services via other hospitals and mental health providers of the client’s choice.
• Utilize DHS Referral Basics: match the need as assessed through the BPS, assist client in scheduling, provide reminders before the appointment, coordinate transportation to the appointment, facilitate access to teletherapy, and provide a warm hand off when possible.
• Follow up on referrals provided to the client: confirm attendance, session outcomes, and address concerns or questions; assist with rescheduling and addressing barriers if a client did not attend.
• Utilize motivational interviewing if a client does not want to participate or be linked to treatment, address misconceptions, remove barriers, and attempt to re-engage.
• Provide therapeutic groups (music, art, general support groups for caregivers or children); facilitate group work to address family issues, enhance life skills, etc.
• Participate in family meetings with case management and housing staff to discuss planning efforts and progress.
• Assist clients with completing applications for supportive housing and accompany residents to supportive housing interviews when necessary.
• Upon linkage to permanent housing, complete and discuss exit summary with the client, and provide clients with referrals and supportive services identified in their new community.
• Utilize fact sheets, desk guides, and other material resources in delivering mental health services.
• Complete all documentation in a timely manner; document services provided, efforts, and outcomes in CARES.
• Compile information/data in regard to needed internal and external reports.
• Attend professional development training and opportunities; participate in FWC mental health trainings delivered by DHS.
• Perform other duties as assigned.

Requirements

• Must be a Licensed Master Social Worker (LMSW) in the state of New York upon hire or obtain licensure within three (3) months of hire.
• Possess a master’s degree in social work from an accredited school of social work.
• At least one year of experience in social services, counseling, crisis intervention, family services, preventive services, housing services, or homeless services is strongly preferred.
• Knowledge and experience working with diverse cultures and ethnicities.
• Expertise in strengths-based, solution-focused, and family-centered practice.
• Experience facilitating groups for adults.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Computer literacy in Microsoft-Office is required.
• Lifting and moving objects weighing up to 30 pounds several times a week.

Skills

• Spanish and/or French proficiency is a plus.
• Strengths-based practice.
• Solution-focused practice.
• Family-centered practice.
• Group facilitation.
• Written communication.
• Verbal communication.
• Interpersonal skills.
• Computer literacy.
• Microsoft-Office proficiency.
• Outreach services.
• Crisis intervention.
• Risk assessment.
• Safety planning.
• Psycho-education.
• Referral making.
• Linkage facilitation.
• Liaison skills.
• Telehealth services.
• Motivational interviewing.
• Therapeutic group delivery.
• Case management collaboration.
• Supportive housing application assistance.
• Documentation.
• Data compilation.

Location

• Bronx, NY

Work Type

• Full-time

Experience Level

• At least one year of experience in social services, counseling, crisis intervention, family services, preventive services, housing services, or homeless services is strongly preferred.

Education Level

• Master’s degree in social work from an accredited school of social work.
• Licensed Master Social Worker (LMSW) in the state of New York upon hire or obtain licensure within three (3) months of hire.

About the Company

• Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.