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About the Role

The Deployment Technician plays a critical role in executing and supporting customer installation projects for Scale Computing's managed services deployments by configuring network hardware, providing real-time support, and ensuring successful deployment completion. This position requires flexibility, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Conduct remote and on-site installations of network hardware (firewalls, switches, wireless APs, etc.).
• Support onsite technicians via Google Meet, Dialpad, or similar platforms.
• Manage multiple installations concurrently track milestones, provide critical check-in support, and ensure timely completions.
• Adhere to all SOPs, install guides, and platform-specific standards and internal deployment tools.
• Upload required install documentation (pre-/post-photos, diagrams, port layouts) for QA review.
• Update task statuses accurately in Jira, DaySmart, and related systems.
• Escalate issues appropriately through Slack or designated escalation channels.
• Maintain responsiveness and clear communication throughout the assigned shift.
• Contribute to internal initiatives, including documentation and knowledge base improvements, QA reviews and process standardization, pilot programs and hardware validation, and cross-departmental collaboration.
• Mentor and assist in onboarding new Deployment Technicians.
• Support overflow and non-installation tasks as assigned by leadership.

Requirements

• Minimum 2 years' experience in deployments, IT support, or field services.
• Solid understanding of networking fundamentals (IP addressing, VLANs, DHCP, switch configurations).
• Strong communication and customer service skills.
• Ability to manage remote sessions and coordinate effectively across teams.
• Proficiency with Slack, Google Workspace, Jira, and DaySmart.
• Candidates with equivalent work experience in deployments, IT support, or network services are encouraged to apply in lieu of formal education.

Skills

• Installation & Field Support
• Networking Fundamentals
• Customer Communication & Service
• Documentation & QA
• Cross-Team Collaboration
• Flexibility & On-Call Availability

Location

• Remote

Work Type

• Remote
• Full-time
• On-call

Experience Level

• Minimum 2 years' experience

Education Level

• Associate degree in Information Technology, Computer Networking, or a related field (or equivalent practical experience).
• CompTIA Network+, CCNA, or equivalent certifications.