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About the Role
Colton RV & Marine is seeking a detail-oriented Warranty Administrator to process warranty claims accurately, submit them promptly, and ensure follow-through to payment. This role is crucial for the service operation's success, impacting dealership profitability, cash flow, and customer experience.
Responsibilities
- Prepare, submit, and follow up on warranty claims.
- Assist with body shop warranty claims and follow up on outstanding claims.
- Reconcile all warranty receivables and work with the accounting department to obtain payments.
- Follow up on all warranty receivables to ensure prompt payment, contacting customers as needed to schedule appointments for special order parts.
- Track all warranty parts by noting the repair order number, date of replacement, and date on which part may be disposed.
- Maintain all service and customer records as required by the warrantor.
- Check in new units from the factory, noting defects and creating work orders.
- Uphold the highest ethical standards.
- Obtain any needed warranty or customer authorization before working on a unit, including taking pictures and faxing for authorization as prescribed by manufacturer manuals.
- Keep current with all factory recalls and announcements.
- Work alongside shop foremen, warranty clerk, lead technicians, and service advisors to enhance customers' service experience.
Requirements
- Valid Driver’s License and acceptable driving record.
- Proficient MS Office knowledge; computer software and internet proficiency.
- Must be detail-oriented and have strong organizational/sequencing skills.
- Excellent verbal, written communication and computer skills.
- Excellent communication and listening skills to resolve issues professionally and tactfully over the phone and in person.
- Ability to accept additional tasks, duties, and/or direction from management.
- Requires some bending, climbing, and kneeling to take photographs of various areas on an RV.
Skills
- Detail-oriented
- Organizational skills
- Sequencing skills
- Verbal communication
- Written communication
- Computer skills
- Listening skills
Location
- Lake Avenue Service Center
Work Type
- Full-time
Experience Level
- Previous warranty administrator experience is a plus, but not required.
Salary/Compensations
- $18-21/hourly base rate + Commission (estimated annual salary of $55,000 - $65,000)
About the Company
- At Colton RV & Marine, we exist to provide an amazing experience for our employees and customers.
- Our values of Being Driven, Integrity, and Owning Every Moment guide everything we do, while a Hungry, Humble & Smart mindset shapes how we work, communicate, and support one another.