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About the Role

Oversee leasing activity, ensure resident satisfaction, optimize financial performance, and master regulatory compliance. Collaborate with the team to achieve property goals, maximizing occupancy and profits while enhancing the property's reputation and market value. This role is the face of our residential community, fostering positive relationships with residents and contributing to the overall success of our vibrant living spaces.

Responsibilities

Engage with community owners, upper management, internal team members, and business partners promptly and accurately.
Manage and take part in the lease enforcement process, including reviewing applications, performing inspections, and executing eviction procedures when necessary.
Lead the implementation of sales, marketing, and operational initiatives to meet budgeted occupancy and customer retention objectives.
Maintain expert-level competitive marketplace intelligence to execute effective marketing strategies.
Supervise programs for resident retention, lease renewals, and leasing to ensure maximum occupancy.
Communicate with residents in a timely manner to address their concerns effectively.
Collaborate with internal departments such as compliance, leasing, and accounting.
Provide guidance, establish goals, and oversee scheduling for Resident Managers, office, building, and leasing staff.
Recruit, train, and lead a unified team to ensure streamlined community operations.
Enforce compliance and communication of policies and procedures for residents and internal team members.
Conduct regular community inspections to identify maintenance issues and oversee building operations.
Supervise ongoing construction for new buildings.
Negotiate service contracts and ensure adherence to contractual obligations.
Be available after-hours for emergencies and resource coordination.
Ensure proper insurance requirements are met and report liability and property incidents.
Contribute to the preparation and adherence to operating budgets and forecasts.
Analyze income and expense patterns, providing recommendations to upper management.
Process invoices through the AP system and manage vendor payments.
Build positive relationships with residents, addressing concerns and implementing retention initiatives.
Be present on-site and able to move throughout the building to address community-related matters.
Perform duties outside their normal responsibilities as needed.

Requirements

Bachelor’s degree in business, marketing, real estate, or finance or equivalent experience.
A minimum of 5 years of multifamily residential community management experience.
Proficiency in navigating computers and community management software, to include Microsoft Office include iLuvLeasing, On-Site, Elise AI, RentCafe and Yardi.
Technical knowledge of building operations and maintenance.
Understanding of marketing trends, budgeting, and reporting, including strong financial skills with knowledge of GAAP.
Valid NYS real estate license or ability to obtain one within the first 120 days of employment.
All active license holders must register their license with Rose Associates upon hire.
Work authorization required.
Must be available to work weekends as needed.
Must be able to move throughout the building to address community-related matters.
Exceptional communication skills to meet with tenants, staff, vendors and visitors.
Ability to ascend and descend stairs.
Comfortable with exposure to varying environmental climates and circumstances.

Skills

Leasing
Resident Satisfaction
Financial Performance Optimization
Regulatory Compliance
Sales
Marketing
Operational Initiatives
Customer Retention
Competitive Marketplace Intelligence
Resident Retention Programs
Lease Renewals
Community Engagement
Budgeting
Reporting
Financial Analysis
GAAP Knowledge
Building Operations
Maintenance
Vendor Management
Construction Supervision
Service Contract Negotiation
Emergency Response
Insurance Compliance
AP System Processing
Vendor Payment Management
Microsoft Office Suite
iLuvLeasing
On-Site
Elise AI
RentCafe
Yardi

Location

New York City

Work Type

On-site
Full-time

Experience Level

5 years of multifamily residential community management experience

Education Level

Bachelor’s degree in business, marketing, real estate, or finance or equivalent experience

Salary/Compensations

$85,000 - $95,000

Benefits

Full benefits packages
Significant incentive pay

About the Company

Rose Associates is a recognized market leader in multifamily and mixed-use real estate, owning, developing, and operating properties in urban markets from Philadelphia to Boston.
Their services platform spans development, construction, property and asset management, leasing, marketing, and accounting/financial operations.
They partner with private owners and institutional investors globally.
Established in 1925, Rose Associates possesses a century of real estate expertise and an impeccable reputation for excellence and integrity.
A woman-owned business led by CEO Amy Rose, committed to a corporate culture of belonging and inclusion.
Expanding across the Northeast, providing opportunity for team members to grow their careers in an environment of respect and support.

Equal Opportunity

All official communication regarding opportunities with our firm will come exclusively from an email address ending in @RoseNYC.com.
We will never request payment, financial information, or sensitive personal documentation during the application process.
We will never extend a job offer without first conducting a formal in-person interview.
If you receive a message that appears suspicious or does not originate from this domain, please mark it as spam or phishing and report it to us directly at recruiting@rosenyc.com.