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About the Role

Austin Regional Clinic is a growing professional medical group with over 35 locations in Central Texas, recognized as a top employer for over 15 years. We are seeking dedicated individuals to join our team and contribute to our mission of providing excellent patient care.

Responsibilities

• Room patients, take and document vital signs, and prepare patients for provider.
• Ensure completion of all necessary paperwork for new and established patients.
• Review provider refill in-baskets and assist with medication requests.
• Review EMR system triage in-baskets.
• Review result notes and inform patients of normal lab results.
• Coordinate pharmacogenomic testing.
• Help plan, organize, and direct the Pediatric Behavioral Health Department’s clinic and administrative support functions.
• Coordinate and streamline overall processes for Behavioral Health.
• Contact patients overdue for follow-up to assist with scheduling and address barriers.
• Follow up with at-risk patients to help keep them connected.
• Coordinate and manage provider schedules.
• Help connect patients to community resources.
• Coordinate care with other care teams.
• Ensure rooms are properly stocked with current and unexpired supplies.
• Administer medication under physician's direction and within scope of practice.
• Perform diagnostic testing such as EKGs, audiograms, typanograms, spirometry, and visual screenings.
• Post patient test results through MyChart.
• Clean patient rooms as needed, including proper handling of linens.
• Refill medication per ARC refill protocols.
• Assist providers with procedures by setting up equipment, assisting with patient preparation, and cleaning/storing equipment.
• Maintain equipment (autoclaves, sterilizers, washes speculums, checks expiration dates, etc.).
• Answer incoming phone calls to triage.
• Determine call acuity (low or high) by demonstrating strong listening skills.
• Assist patients in non-clinical situations if applicable.
• Forward calls to appropriate clinical staff if clinical intervention is needed.
• Track and handle ADD symptoms and questions, medication refill requests, referral questions, requests for lab/immunization records, requests for lab releasing to MyChart, lab results signed off by provider, general calls from pharmacies, and medication not covered by insurance.
• Utilize smart phrases when taking phone messages and routing calls.
• Train new employees.
• Assist in scheduling staff.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Meet one of the following: Medical Assistant experience, CNA/EMT/PCT (or comparable) providing direct patient care beyond ADLs including manual vitals and medication/injection administration, or graduate of a medical assistant program.
• Six (6) months or more experience as a Medical Assistant (Preferred).
• Experience working in a behavioral health practice (Preferred).
• Medical Assistant certification preferred.
• Current AHA approved Basic Life Support (BLS) Healthcare Provider Cardiopulmonary Resuscitation (CPR) course completion card or within 60 days of hire required.
• Ability to administer medications and injections within scope of practice.
• Knowledge of medical terminology.
• Excellent organizational skills.
• Excellent phone listening skills.
• Ability to multi-task in a fast-paced environment and manage competing priorities.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal and problem-solving skills.
• Ability to work in a team.
• Excellent computer and keyboarding skills, including familiarity with EMR systems.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to align own actions with those of other team members committed to common goals.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate factual information.
• Ability to understand, recall, and apply oral and/or written instructions.
• Ability to organize thoughts and ideas into understandable written and oral communication.
• Ability to apply common sense in performing job duties.

Skills

• Medical Assistant experience
• CNA/EMT/PCT experience
• Direct patient care
• Taking manual vitals
• Giving medications
• Giving injections
• Medical assistant program graduate
• Behavioral health practice experience
• Medical Assistant certification
• Basic Life Support (BLS) Healthcare Provider CPR
• Administering medications
• Administering injections
• Medical terminology
• Organizational skills
• Phone listening skills
• Multi-tasking
• Customer service
• Verbal communication
• Written communication
• Interpersonal skills
• Problem-solving skills
• Teamwork
• Computer skills
• Keyboarding skills
• EMR systems familiarity
• Engaging others
• Listening
• Adapting response
• Aligning actions with team members
• Professionalism
• Understanding and recalling information
• Applying instructions
• Organizing thoughts
• Applying common sense

Location

• Central Texas

Work Type

• Full-time

Experience Level

• 6 months or more experience as a Medical Assistant (Preferred)

Education Level

• High school diploma or equivalent
• Graduate of a medical assistant program

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• PTO
• 401(k)
• EAP
• Life Insurance
• Long Term Disability
• Tuition Reimbursement
• Child Care Assistance
• Health & Fitness
• Sick Child Care Assistance
• Development

About the Company

• Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years!
• We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow.