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About the Role
The National Account Coordinator will support the relationships and customer service of priority accounts serviced by Allied Fire Protection.
Responsibilities
- Oversight of national and legacy accounts across seven Allied locations
- Communication with local operations and sales teams
- Tracking of job status and progress in each customer portal for jobs within an established market
- Alignment of customer job status with ServiceTrade for accurate job tracking
- Daily execution of national account job processes, eliminating inefficiencies and aging receivables
- Responsible for all national account job setups, purchase orders, and invoices
- Works with accounting, providing critical data for collections
- Consistently reviews job lists and rejected invoices, gathering requisite information and re-submitting for approval
- Primary on collections follow up on all national account receivables
Requirements
- Escalation customer service experience
- Purchasing and purchase order experience
- Fire protection service administrator experience is highly preferred
Skills
- Excellent written and verbal communication skills
- Ability to follow verbal and written instructions
- Detail-oriented with excellent organization skills
- Ability to effectively utilize computers and software, including Service Trade, Microsoft Office Suite, and customer compliance portals is preferred
- Ability to maintain accurate and auditable records
- Ability to work in a fast-paced service/construction team environment
- Attention to detail with emphasis on accuracy and quality
- Ability to prioritize work to balance multiple projects and deadlines
Work Type
- Office Setting
Education Level
- High school diploma is required
- A bachelor’s Degree is preferred