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About the Role

The Ticketing Coordinator will be responsible for the advancement of box office operations, assisting the Manager Ticketing and issuing daily ticket counts to various departments. This position will process internal orders, both comp and purchased, and facilitate external comp ticket orders for artists, agents, and record labels. The Ticketing Coordinator will also screen, review, and resolve customer service inquiries regarding credit card information, shipping processes, pricing, and general festival information.

Responsibilities

Screen and review customer service inquiries, resolving issues related to credit card information, shipping process, pricing, and general festival information.
Process internal orders for upcoming festivals, including internal ticket orders or comp requests from agents, artists, labels, and employees.
Distribute ticket counts to department heads, producers, production, operations, and other departments daily.
Coordinate the advancement of box office operations prior to show dates.
Assist with the hiring and training of box office staff.
Liaise with third-party payroll companies for the hiring of temporary employees.
Field general staff inquiries.
Collaborate with other ticketing staff on the creation of event seating maps.
Perform general administrative tasks including filing, data entry, faxing, and scanning.
Assist other departments as needed.

Requirements

High School Diploma or its equivalency
2-4 years of related work experience
Experience working in customer service
Experience working in live entertainment (ticketing is a plus)
Proficient in Microsoft Office (Word, Excel, Outlook) and Adobe Professional
Ability to learn required business systems
Must be organized, detail-oriented, and self-motivated
Ability to multitask, prioritize, and remain calm in a fast-paced environment
Must be able to work a flexible schedule including nights, weekends, and some holidays
Excellent interpersonal, written, and verbal communication skills
Familiarity with ticketing platforms
Knowledge of the music industry is preferred

Skills

Microsoft Office (Word, Excel, Outlook)
Adobe Professional
Ticketing platforms
Customer service
Interpersonal communication
Written communication
Verbal communication

Work Type

Full-time

Experience Level

2-4 years

Education Level

High School Diploma

Salary/Compensations

$22.92 - $27.00

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid holidays
Vacation time
Sick time
Company-paid basic life insurance
Voluntary life insurance
Parental leave
401k Plan (with a current employer match of 3%)
Flexible spending account options
Health savings account options
Wellness offerings

About the Company

For over 20 years, AEG has been a leader in transforming sports and live entertainment.
AEG hosts over 160 million guests annually, promotes over 10,000 shows, and presents over 22,000 events globally.
The company is committed to innovation, artistry, and community.
AEG utilizes its 300+ venues, sports franchises, music brands, entertainment districts, ticketing platform, and sponsorship activations to create memorable experiences.
AEG aims to build a diverse and inclusive company that reflects its audience and supports its communities.
The company is dedicated to minimizing environmental impact through sustainable practices.

Equal Opportunity

AEG is an equal opportunity employer and will not discriminate against any individual, employee, or applicant for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, or any other legally protected status recognized by federal, state or local law.