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About the Role

This role supports day-to-day company operations, including route exploration and pricing, and works closely with Operations Managers and Directors across functional areas to ensure seamless operations, optimal flight utilization, and exceptional Flier experience.

Responsibilities

• Ensure operational excellence and world-class service for BLADE fliers across all product offerings
• Liaise with BLADE’s Operations Managers to optimize aircraft supply against forecasted passenger demand
• Work closely alongside BLADE’s Flier Relations and Customer Experience teams to ensure exceptional passenger experiences
• Monitor weather patterns, events and other external issues that could impact flight patterns and mitigate any flight delays or cancellations
• Communicate and interact with BLADE fliers to cultivate potential sales relationships
• Partner with Marketing to ensure targeted communications for flights
• Leverage BLADE’s proprietary software to price, track and optimize routes in current and developing markets and analyze new market opportunities

Requirements

• Degree in engineering, aviation, business, or related fields that emphasize problem-solving, operations, or analytical thinking
• Comfort with high-stakes, time-pressured decision-making (weather delays, crew changes, mechanical issues cascading through a schedule)
• Ability to operate in a fast-paced, high-growth environment
• Data-driven mindset — using historical performance data to anticipate bottlenecks (weather patterns, maintenance downtime, crew availability)
• Exceptional oral and written communication skills
• Highly collaborative; ability to work with stakeholders from various parts of the business
• Maintains accessibility on evenings, weekends, and holidays as needed
• Entrepreneurial hustle and proven self-starter
• Strong interpersonal skills with the ability to cultivate relationships and influence internal and external stakeholders
• Ability to balance attention to detail with swift high-quality execution by analyzing problems and calculating risks
• Experience with Microsoft Office Suite

Skills

• Problem-solving
• Operations
• Analytical thinking
• Decision-making
• Communication
• Collaboration
• Interpersonal skills
• Attention to detail
• Risk calculation
• Microsoft Office Suite

Experience Level

• 1+ year experience in operations, logistics, or dispatch, ideally at a high-growth company

Education Level

• Degree in engineering, aviation, business, or related fields

Salary/Compensations

• $70,304-$85,400/yr

Benefits

• Paid time off
• Healthcare benefits
• 401(k) plan with a company match
• Short-term and long-term disability coverage
• Life insurance

About the Company

• BLADE is a rapidly growing global air mobility platform utilizing a technology-powered, asset light model with unrivaled brand recognition.
• Blade is focused on efforts to assist the aviation industry in order to accelerate its transition from conventional aircrafts to quieter, cleaner eVTOL (Electric Vertical Take-off and Landing) Aircrafts, expand new air mobility routes, grow our network of captive passenger infrastructure, and continue to develop our consumer-to-cockpit technology stacks.

Equal Opportunity

• Blade is an Equal Opportunity Employer