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About the Role

We are seeking a deeply technical Senior Engineering Manager to lead the AI Onboarding & Growth engineering team, a high-impact product platform team at the center of Rippling’s next phase of product growth. This team owns some of Rippling’s most important customer-facing experiences, including company onboarding, self-serve activation, product-led growth, and the surfaces that drive adoption of Rippling’s AI products. You will lead the transformation of these experiences from fragmented, manual workflows into intelligent, highly automated product experiences that help customers get value from Rippling faster and unlock new growth opportunities for the business.

Responsibilities

Build and lead a high-performing team of senior engineers working across AI, onboarding, growth, and product platform infrastructure.
Develop technical leaders who can independently own ambiguous, cross-functional problems and raise the execution bar across the organization.
Set the technical direction for transforming company onboarding into an AI-native experience.
Define the architecture, abstractions, APIs, agent interfaces, and platform primitives required for AI systems to understand customer-provided information, orchestrate product workflows, validate completion, and progressively automate implementation.
Partner closely with Product and Design to build self-serve and PLG experiences that increase activation, conversion, expansion, and time-to-value.
Help evolve Rippling from a primarily sales-assisted onboarding motion toward a more scalable, product-led model.
Build the shared experiences and growth mechanisms that make Rippling AI discoverable, useful, and deeply integrated into customers’ day-to-day workflows.
Establish the technical foundations needed to measure and improve AI adoption across the product.
Identify common patterns across Rippling’s product teams and turn them into durable platform abstractions.
Make it easy for dozens of product teams to integrate with shared experiences without requiring the platform team to build bespoke solutions for every request.
Set the technical and product direction for critical customer-facing surfaces, balancing usability, performance, reliability, experimentation velocity, and architectural quality across some of Rippling’s most heavily trafficked experiences.
Participate directly in architecture and system design, particularly across distributed systems, workflow orchestration, APIs, data models, agentic systems, observability, and platform abstractions.
Maintain enough technical depth to challenge designs, evaluate trade-offs, and partner effectively with senior staff engineers.
Work closely with Product, Design, Data, AI, Growth, and engineering leaders across Rippling’s product organizations.
Build alignment across teams with different priorities and determine when to build a shared platform capability, when to enable another team to own a solution, and when to say no.
Help define the long-term architecture and product strategy for a newly expanding team charter.
Bring clarity to ambiguous problem spaces, establish durable technical principles, and ensure the team remains focused on the highest-leverage opportunities.

Requirements

Proven experience leading strong engineering teams in fast-moving environments, with a track record of hiring, developing, and retaining senior technical talent while maintaining a high bar for execution and technical quality.
Strong technical depth in backend systems, distributed architecture, APIs, workflow systems, platform infrastructure, and production engineering.
Comfortable operating alongside Staff+ engineers and making system-level architectural decisions.
Strong understanding of modern AI application patterns and a demonstrated ability to use AI to fundamentally rethink product workflows, not simply add AI features to existing experiences.
Experience with agents, LLM-powered applications, AI developer workflows, or intelligent automation is highly valuable.
Ability to reason from customer problems and business outcomes, not just technical requirements.
Enjoy owning customer-facing product experiences while also thinking deeply about the underlying systems and abstractions.
Experience building or leading product platforms that serve multiple teams, with strong judgment around abstractions, reuse, extensibility, and platform adoption.
Comfortable balancing generalized platform capabilities against the needs of individual product teams.
Ability to create clarity and carve out strategy in a rapidly evolving charter.
Comfortable operating where the boundaries between product, platform, AI, and growth are not always neatly defined.
Demonstrated ability to influence senior stakeholders across engineering, product, design, and business functions, especially when teams have competing requirements or opinions about the right product and technical direction.
Strong reliance on experimentation, product analytics, observability, and operational metrics to understand customer behavior, system performance, and business outcomes.
Ability to translate complex technical and product decisions into crisp narratives that create alignment with engineering leadership, product executives, and cross-functional partners.
Experience operating in environments where activation, conversion, adoption, expansion, or other customer growth metrics are important inputs to engineering and product strategy is a strong plus.

Skills

AI
Onboarding
Growth
Product Platform Infrastructure
Backend Systems
Distributed Architecture
APIs
Workflow Systems
Production Engineering
Agents
LLM-powered applications
AI developer workflows
Intelligent Automation
Product Platforms
Experimentation
Product Analytics
Observability
Operational Metrics
Executive Communication

Location

US-based

Work Type

Office-based (at least three days a week)

Experience Level

Senior

Salary/Compensations

Competitive salary + benefits + equity

Benefits

Competitive salary + benefits + equity

About the Company

Rippling is an equal opportunity employer.
We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.
Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.
For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

Equal Opportunity

Rippling is an equal opportunity employer.
We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.
Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.
To request a reasonable accommodation, please email accommodations@rippling.com